Night Auditor

2 days ago

Birmingham, AL, United States Spire Hospitality Full time
Description

As Birmingham's longest-running hotel since its opening in 1925, The Redmont effortlessly combines 1920s charm with contemporary luxury. Nestled in the heart of downtown, it provides easy access to the city's theater district and the Birmingham Civil Rights Institute, both just five blocks away. Guests can enjoy a state-of-the-art fitness center, complimentary WiFi, and stunning rooftop views while savoring a signature cocktail.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this pivotal overnight role, you will extend a warm welcome to our guests and deliver exceptional service throughout their stay. As a Night Auditor, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards.

Essential Job Functions:

  • Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
  • Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
  • Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
  • Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
  • Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
  • Resolve guest concerns with attentive service recovery

Physical Demands:


  • Ability to lift, carry, push or pull 10 lbs
  • Standing and moving about in the guest services and restaurant/bar areas throughout the shift
  • Primarily standing for majority of shift

Qualifications:

Education:

    • High school diploma or its equivalent

Experience:

    • Hotel experience preferred
    • 1-year experience as a Guest Services Agent required
    • Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
    • Basic mathematical skills to prepare financial reporting
    • Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
    • CPR/First Aid Certification
    • Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ


Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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