Program Coordinator

5 days ago

Lafayette, CO, United States Imagine! Full time
Purpose of Position - Oversees and coordinates all aspects of residential intake, transitions, and moves. Ensures a smooth, person-centered experience, while maintaining compliance with regulatory, licensing, and funding requirements. Serves as the point of contact for clients, internal teams, guardians, families, and external partners throughout the intake, transitions and moves processes.

Essential Duties/Responsibilities

  • Oversees the quality of admissions into Residential Services and supports ongoing operations.
    • Develops and maintains a comprehensive, up to date provider applicant pool.
    • Serves as a point of contact for applicants, independent contractors, customers, families, and external partners during the intake, transitions and moves.
    • Independently conducts interviews, initial provider screenings, and site inspections. Schedules and coordinates meet and greets. Plays integral role in determining appropriate placement options.
    • Coordinates all moves within the residential program, ensuring proper notification, documentation, and planning for a smooth transition.
    • Facilitates interdisciplinary transition planning meetings when necessary.
    • Makes recommendations and implements new processes and procedures regarding RFPs, potential clients, and placement opportunities.
    • Assists with program-specific efficiencies, marketing, and training current and potential caregivers.
  • Contributes to customer satisfaction in Residential Services.
    • Acts as liaison for clients, families, guardians, providers, internal and external service providers, and ensures effective communication throughout Residential Services team.
    • Works directly with clients and providers to effectively resolve concerns and complaints during intake, transitions and moves.
    • Responds to emergency situations/moves, working positively and productively with all involved parties.
    • Maintains professional relationships with all customers and stakeholders.
    • Monitor and report key metrics related to admissions, transitions, and occupancy.
  • Maintains regulatory compliance and oversight.
  • Ensures all admissions and moves comply with HCBS rules, state licensing standards, Housing and Urban Development (HUD) regulations, and internal policies and procedures.
    • Maintains accurate, up-to-date records for all residential placements, moves, and discharges.
    • Assists with audits, inspections, and reporting related to admissions and residential occupancy.
    • Provides guidance and training to residential staff regarding admissions processes and transition best practices.
  • This position requires use of a personal mobile device such as a smartphone or tablet.
  • This position requires regular use of a personal vehicle with liability insurance that meets Imagine standards.
  • Fulfill on-call responsibilities and respond to unplanned and emergency situations.
Other Responsibilities
  • Maintains current, up-to-date knowledge of all regulatory issues and changes.
  • Other duties as assigned.
Job Qualifications

Knowledge, Skill, and Ability:
  • General knowledge of the developmental disabilities system in Colorado.
  • Demonstrated skill in working with adults with developmental disabilities in a residential setting.
  • Ability to work independently and prioritize tasks/goals for self and others.
  • Effective written and verbal communication skills with individuals and groups at all professional levels.
  • Effective and creative negotiator and problem solver.
  • Ability to work effectively in a team setting.
  • Strong planning and organizational skills.
  • Ability to work effectively with various technology including word processing software, internet based databases, assistive technology, etc.
  • Possession of a valid driver's license and ability to meet Imagine driving requirements.
  • Fluency in Spanish and English, preferred.
Training/Education:
  • Bachelor's Degree in the Human Services field preferred
    OR equivalent combination of education and experience.
  • Satisfactory completion of job-specific and/or site-specific training.
Experience:
  • Minimum of one year experience working in the field of developmental disabilities required. Three years' experience preferred.
  • One year employed with Imagine preferred.
Working Environment/Physical Activities
  • Effective with shifting roles, responsibilities, and expectations in an unpredictable environment.


Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Employment at Imagine is at-will, meaning that either the employee or Imagine may terminate the employment relationship at any time, with or without cause or notice.

Imagine is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, protected veteran status, or any other legally protected status. We are committed to fostering an inclusive and diverse workplace.

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