Tech Support Specialist

2 weeks ago

Huntington, WV, United States Marshall Health Network Full time

Marshall Health Network is seeking a highly motivated and detail-oriented Tech Support Specialist to provide technical support and assistance to end users. The ideal candidate will troubleshoot hardware and software issues, coordinate department moves, and ensure smooth technology operations.

Key Responsibilities:

  • Troubleshoot user logon issues, including password resets and account access problems
  • Diagnose and resolve issues with scanners, printers, and related peripherals
  • Assist with the coordination and execution of department moves, ensuring technology is properly set up and functional
  • Set up new computers, including hardware installation, software configuration, and network connectivity
  • Prepare and maintain training rooms, ensuring computers, projectors, and other tech equipment are operational
  • Work tickets in the ticketing system, documenting issues, resolutions, and follow-up actions
  • Provide excellent customer service and technical support to end users
  • Collaborate with IT teams and other departments to ensure a seamless technical environment
  • Maintain and update technical documentation related to IT support processes
EDUCATION:

High school graduate or equivalent required.

EXPERIENCE:
  • Experience in technical support or IT helpdesk roles
  • Strong problem-solving and troubleshooting skills
  • Knowledge of computer hardware, software, and peripheral devices
  • Familiarity with ticketing systems and IT service management tools
  • Ability to work independently and manage multiple tasks simultaneously
  • Excellent communication and interpersonal skills

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