Event Planning Manager

22 hours ago

Dallas, TX, United States HYATT Hotels Full time
Summary:
Thompson Dallas, located in The National - Downtown Dallas' premier luxury destination - brings together world-class design, culinary excellence, and personalized hospitality. Recognized on Conde Nast Traveler's 2021 Hot List, our 51-story tower features 219 guestrooms (including 52 suites), three signature dining concepts, a boutique spa, and a two-acre 9th-floor pool deck with sweeping skyline views. With over 16,000 square feet of event space, including the stunning National Ballroom, Thompson Dallas is where unforgettable experiences are crafted.
  • Serve as the point of contact for groups and local event clients before, during, and after events to ensure exceptional service and communication.
  • Review contracts, coordinate event logistics, and oversee group room blocks, catering, audiovisual, and billing details.
  • Anticipate client needs, resolve issues quickly, and provide creative solutions to enhance the guest experience.
  • Partner with hotel teams-including Banquets, Culinary, Housekeeping, Reservations, and AV-to deliver seamless execution.
  • Maintain accurate forecasts, event documentation, and revenue integrity across meeting space, guestrooms, and F&B.
  • Upsell products, services, and enhancements to maximize revenue per attendee.
  • Manage existing accounts while proactively soliciting re-bookings and future business opportunities.
  • Conduct site inspections, attend pre-con meetings, and ensure meeting spaces are prepared to client specifications.
  • Build strong vendor and planner relationships to support successful event delivery.
  • All other duties as assigned by leadership
Qualifications:
  • 1-3 years of hotel event planning or event sales experience (Event Management trainee program or equivalent preferred).
  • Strong knowledge of hotel operations and event systems such as Envision Sales, Group Bill, Opera, Reserve, Sertifi, Social Tables.
  • Highly detail-oriented with strong organizational, time management, and multi-tasking abilities.
  • Refined verbal and written communication skills; professional presence and confidence required.
  • Strong contract negotiation and interpretation skills.
  • Proven ability to perform well under pressure in a fast-paced luxury environment.
  • Creative problem solver with strong leadership skills that inspire collaboration and excellence.
  • Knowledge of room configurations, meeting setups, and F&B menu creation to meet event needs.

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