General Manager of Restaurant Operations

What started as a dream between two brothers to launch a Mexican restaurant has blossomed into one of the largest, privately held Taco Bell franchisees in the nation. At Border Foods, our people-first approach fosters collaboration among all employees, from cooks to cashiers to managers. Join our family where you can learn, grow, and help shape our mission of enhancing lives.

As a General Manager, your mission is to embody the Core Values of Border Foods, which include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.

Our aim at Border Foods is to unlock the full potential of our employees and elevate the dining experience for our guests by fostering safe, welcoming, and supportive environments that allow everyone to thrive.

The General Manager plays a crucial role in making the lives of employees and customers better by creating opportunities that have a positive impact on their experiences. You will oversee the entire restaurant operation while cultivating a strong team dedicated to delivering outstanding food and friendly service.

What We Offer:

• Highly competitive pay: Earn up to $100,000 annually, including base salary and outstanding bonus opportunities.
• Exciting incentive trips Top performers are rewarded with an annual trip to Mexico; in 2020, we celebrated with 85 General Managers
• Robust bonus program Earn up to an additional $40,000 annually through performance incentives.
• Comprehensive education programs, including GED and tuition reimbursement.
• Scholarship opportunities available.
• Medical, dental, and vision benefits for all positions, even part-time
• Free meals during your shifts
• Generous vacation time (Paid Time Off), along with sick leave and holiday pay.
• Vacation Donation Program for added flexibility.
• A supportive culture that nurtures career growth and personal development.

Core Values of a General Manager:

Accountability & Integrity:

• Consistently uphold integrity in actions and expectations.
• Guide team members and Shift Leaders to complete duties, ensuring safe and friendly service.
• Effectively schedule and deploy the team.
• Monitor team member performance and hold them accountable for standards.
• Drive efficiency in customer service to enhance the experience.
• Maintain point-of-sale systems by ensuring accurate updates.
• Ensure compliance with health and safety standards.
• Adhere to all local, state, and federal regulations.

Family & Teamwork:

• Promote unity within the team and foster cross-functional relationships.
• Respond promptly to team member questions and resolve issues efficiently.
• Maintain a safe working environment for team members and customers.
• Navigate challenging situations with effective guidance.
• Motivate the team through active listening and clear communication.
• Represent Border Foods while addressing customer complaints and providing solutions.
• Cultivate a culture of recognition to build a positive work atmosphere.

Excellence:

• Devise short-term and long-term strategies to ensure restaurant success.
• Drive profitability by effectively interpreting P&L statements and making necessary financial adjustments.
• Recruit, source, and develop exceptional team members.
• Conduct New Hire orientation and create personalized training plans.
• Minimize losses through adherence to cash handling policies and thorough training.
• Demonstrate efficiency in labor control, inventory management, and waste reduction.

Empowerment:

• Enhance team capabilities by identifying strengths and opportunities for growth.
• Provide developmental opportunities for all team members.
• Guide team members in exploring personal development and career paths.
• Exhibit timely and effective coaching skills.
• Share ideas to foster success with resources and tools for individual and business growth.
• Support team members in operational tasks through effective tool utilization.

Preferred Qualifications:

• At least three years of experience in the restaurant or retail industry, or a combination of experience and education.
• Experience in sales building, P&L management, recruitment, and training.
• Proven success in hiring and retention practices.
• Willingness to work flexible hours, including early mornings, late nights, weekends, and holidays as required.
• ServeSafe Certification is preferred.
• Must be at least 18 years of age.
• A valid driver’s license and vehicle insurance are required.
• High school diploma or equivalent is required.

Physical Demands:

This position involves sitting, standing, bending, lifting, and moving intermittently throughout working hours. These physical requirements may be met with or without reasonable accommodation.

Please note that the responsibilities of this position may change periodically. Border Foods reserves the right to add or remove duties as necessary. This job description aims to outline the general work level being performed and is not all-inclusive.

Border Foods is an Equal Opportunity Employer committed to diversity, including minorities, women, protected veterans, and individuals with disabilities. We prohibit discrimination based on gender identity or sexual orientation.

Note: You are applying for employment with a Taco Bell franchisee, not Taco Bell Corp. or its affiliates. If hired, you will be employed by this franchisee, who operates independently and sets its own wage and benefit programs, which may vary from franchisee to franchisee.

Salary Range: $50,000 - $100,000 per year