Lockbox Application Analyst
24 hours ago
Location: Brooklyn, OH (onsite)
Duration: 12 months (potential for extension)
Pay Range: $30/hr on W2
Job Description :
This role will support multiple functions and processes within Lockbox in Payment and Deposit Operations, focusing primarily on working with Service and Support teams in procedure development, testing, and creating scripts for testing. Payment and Deposit Operations fosters a culture founded on accountability, teamwork, leadership, intellectual curiosity and a balanced foundation between work and personal life. As an analyst, you will develop industry expertise and detailed product knowledge, and drive execution of strategic initiatives.
ESSENTIAL JOB FUNCTIONS Primary responsibility is providing operation support of Lockbox applications, and additional areas of support, as assigned. Job functions of an Operations analyst include:
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- Create, edit, and test application and operational procedures for Lockbox Operations and Support.
- Write and execute test scripts for operational testing of applications in process improvement projects.
- Performs business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications
- Mine data from primary and secondary sources often using complex joins across multiple datasets.
- Plays a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.
- Delivering high quality support and great service to our internal/external partners and clients.
- Active participation and guidance as it relates to Lockbox, and the associated applications/systems, process initiatives and projects.
- Translates business needs and requirements to Technology partners; translates technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business.
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- Strong problem solving through ability to analyze qualitative, operational & financial data
- Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types
- Ability to concisely and effectively communicate with senior management
- High degree of adaptability & intellectual curiosity, comfortable with ambiguity
- Exceptional teamwork and collaboration
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- Bachelor's Degree or equivalent experience of ideally 2+ years in an operational or support environment
- Attention to detail in documenting and implementing requirements
- Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues
- Excellent written and verbal communication skills
- Ability to effectively manage change
- Ability to stay on top of task assignments
- Strong decision making and analytical skills
- Ability to facilitate research and resolution of sometimes less-than-straight-forward issues
- Strong aptitude to technology based tools and databases (i.e., Excel, Access, )
- Interest, willingness and ability to assimilate information quickly and succinctly
- Works well in a team-based environment
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- 1-2 years of Operational Analyst experience
- Technically savvy in relation to Windows systems and software
- Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.
Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.
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