Intuit Program Ready Trainer

6 days ago

Salt Lake City, UT, United States Education at Work Full time

The Program Ready Trainer is a dual role position designed to support both training and operations during the Intuit Tax season. In this role, team members flex between assisting with training delivery and returning to their operational responsibilities based on business needs. As part of the seasonal training team, the Program Ready Trainer supports new hire classes by assisting facilitators, coaching students, and providing guidance during the Go Live phase to help drive quality performance. Once new hire training is complete, the role transitions into the returning operational role as a Product Expert or Tax Specialist. Program Ready Trainers gain valuable experience and may become eligible for upcoming EAW opportunities.

Roles and Responsibilities

    • Support the facilitation of new hire orientation and training classes, including assistance during the Go Live process.
    • Collaborate with IT services and Workforce Management to ensure timely system access and account setup for new hires.
    • Assist in monitoring student performance against Intuit's NPS and key performance indicators for Product Expert or Tax Specialist roles.
    • Provide coaching, feedback and guidance during classroom and go live sessions, with follow-up support as students transition to operations.
    • Track attendance, assist with timecard management, and support performance reporting.
    • Assist with refresher sessions, skills reinforcement, or upskill training under the guidance of the lead trainer.
    • Maintain an up-to-date understanding of company policies, procedures, and training content.
    • Flexibility required to support both A.M. and P.M. schedules based on business needs.
Education and Experience
    • Collegiate education in a business-related field preferred.
    • A minimum of (1) Intuit tax season experience as a Product Expert or Tax Specialist
    • A minimum of (1) Intuit tax season of customer service experience; contact/call center environment experience preferred.
Additional Requirements
    • High level of integrity and professionalism.
    • Intuit account and tools subject matter expert.
    • Proficiency in Microsoft Word, Excel, and PowerPoint.
    • Strong analytical and problem-solving skills.
    • Excellent written, verbal, and interpersonal skills with proven experience in employee communications, able to demonstrate empathy and customer service coaching.
    • Ability to multi-task and perform in a fast-paced environment.


$18 - $20 an hour

Base pay + $2.00/hour differential

Non-exempt

AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:

Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.

THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.

  • Intuit Tax Specialist

    2 weeks ago

    Salt Lake City, UT, United States Education at Work Full time

    Make Money. Build Skills. Help People Stress Less About Taxes. Looking for a flexible job that pays, builds your résumé, and helps you gain real-world experience? Education at Work (E@W) is hiring college students to work as Seasonal Tax Specialists for Intuit (TurboTax) this tax season. You'll work helping customers one-on-one over video, answering...

  • Intuit Tax Specialist

    6 days ago

    Salt Lake City, UT, United States Education at Work Full time

    Make Money. Build Skills. Help People Stress Less About Taxes. Looking for a flexible job that pays, builds your résumé, and helps you gain real-world experience? Education at Work (E@W) is hiring college students to work as Seasonal Tax Specialists for Intuit (TurboTax) this tax season. You'll work helping customers one-on-one over video, answering...

  • Intuit Tax Specialist

    5 hours ago

    Salt Lake City, UT, United States Education at Work Full time

    Make Money. Build Skills. Help People Stress Less About Taxes. Looking for a flexible job that pays, builds your résumé, and helps you gain real-world experience? Education at Work (E@W) is hiring college students to work as Seasonal Tax Specialists for Intuit (TurboTax) this tax season. You'll work helping customers one-on-one over video, answering...

  • Expert Team, Trainer

    2 days ago

    Salt Lake City, UT, United States Filevine Full time

    Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our...

  • Training Aircraft Readiness Systems Analyst

    2 weeks ago

    Salt Lake City, UT, United States Utah Staffing Full time

    Training Aircraft Readiness Systems Analyst SMX is looking for a Training Aircraft Readiness Systems Analyst to support the Naval Undergraduate Flight Training Systems Program Office (PMA 273) at Patuxent River Naval Air Station in Lexington Park, MD. PMA-273 is responsible for managing the aircraft, simulators, and associated systems that support the U.S....

  • Technical Trainer, Molding

    4 days ago

    Salt Lake City, UT, United States ICU Medical Full time

    Job DescriptionPosition Summary The Technical Trainer position in the Molding department at ICU Medical will be responsible for the overall internal training compliance of all Molding personnel. The primary role in this position is to ensure that all Molding personnel have been trained effectively to his/her overall job responsibilities within the scope of...

  • Technical Trainer, Molding

    7 hours ago

    Salt Lake City, UT, United States ICU Medical Full time

    Job DescriptionPosition Summary The Technical Trainer position in the Molding department at ICU Medical will be responsible for the overall internal training compliance of all Molding personnel. The primary role in this position is to ensure that all Molding personnel have been trained effectively to his/her overall job responsibilities within the scope of...

  • Senior Data Scientist, Training Aircraft Readiness

    1 week ago

    Salt Lake City, UT, United States SMX Corporation Full time

    Senior Data Scientist, Training Aircraft Readiness (4762)at SMX(View all jobs) (https://www.smxtech.com/careers/) United States SMX is looking for a Training Aircraft Readiness Senior Data Scientist to support the Naval Undergraduate Flight Training Systems Program Office (PMA 273) at Patuxent River Naval Air Station in Lexington Park, MD. PMA-273 is...

  • Senior Data Scientist, Training Aircraft Readiness

    6 days ago

    Salt Lake City, UT, United States SMX Corporation Full time

    Senior Data Scientist, Training Aircraft Readiness (4762)at SMX(View all jobs) (https://www.smxtech.com/careers/) United States SMX is looking for a Training Aircraft Readiness Senior Data Scientist to support the Naval Undergraduate Flight Training Systems Program Office (PMA 273) at Patuxent River Naval Air Station in Lexington Park, MD. PMA-273 is...

  • Seasonal Corporate Trainer

    5 hours ago

    Salt Lake City, UT, United States Education at Work Full time

    The Corporate Trainer is responsible for the delivery and implementation of training strategies and curriculum designed to strengthen employee performance and drive exceptional customer experiences. This role ensures alignment with key performance indicators, supports collaboration across internal departments, and promotes best practices within client...