Credit Union Collections Specialist

4 days ago

Portland, OR, United States Pacific NW Federal Credit Union Full time

About Us

Pacific NW Federal Credit Union is a not-for-profit, full-service financial institution with three branches in Portland, Vancouver, and Hood River. Our mission: Be our members' financial partner for life. We give back through financial literacy programs and community education.

As a smaller credit union, we can personalize the experiences of our members, which is how we retain loyalty. Many of our members have been with us for generations

What We Offer

  • Competitive pay: $22-26 per hour
  • Generous benefits:
    • 4 weeks PTO
    • Health coverage after 30 days
    • 401(k) with company match after 6 months
    • Paid life, LTD & AD&D insurance
    • Paid holidays & volunteer time
    • Loan discounts

Your Role

As a Collections Specialist I, you will work within our Collections department to collect on early to mid-stage delinquent loans and accounts in accordance with credit union policies and procedures.

Key Responsibilities

  • Contact members to bring delinquent loans current and/or collect on loan balances.
  • Analyze the financial situation of delinquent members and recommend next steps when arrangements fail.
  • Maintain accurate files and reports by documenting all collection activities.
  • Inform management of delinquency trends related to account overdraft activity, loan early-stage collections, or potential account charge-offs.
  • Perform other job-related duties as assigned.

What We're Looking For

  • 1-3 years of similar or related experience (collections, banking, or financial services).
  • Skilled at managing multiple tasks and systems efficiently.
  • Strong communicator with the ability to handle sensitive situations professionally and persuasively.
  • Works effectively both independently and as part of a team.
  • Demonstrates patience and empathy while resolving issues through negotiation and productive solutions.

Are you friendly, detail-oriented, and organized? Do you want work that's more than just a job? We want to hear from you

Schedule

Full-time (40 hours/week)

Monday-Friday, 8:30 - 5:00

This position has the opportunity to work remotely following the initial training period (6 months).

Ready to Apply?

Start with our quick, 3-minute mobile-friendly application today

Pacific NW Federal Credit Union is an Equal Opportunity Employer. We value diversity and inclusivity in all aspects of employment.

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