Automotive Customer Service Advisor Service Writer
23 hours ago
Benefits:
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
We seek an experienced Customer Service Advisor or Service Writer to join our team. We are looking for someone who is driven to grow their compensation by closing sales, with the opportunity to grow professionally and develop the skills needed to help us maintain and build our dedicated customer base. We have a structured process that we know works. If you are willing to follow our systems, you will be successful.
Voted by the public as the best automotive service shop in our area, we plan for success and strive to have winners on our team.
This is a commissioned-based position. Therefore, the successful candidates will already be service advisors or service writers with at least 2-3 years experience.
Requirements
A proven track record in the service advisor role (ARO, close rate, car count, etc.)
Phone skills
Ability to build sales quotations (so automotive knowledge required)
Honesty and Integrity
Valid driver’s license
Microsoft office and computer competency are a plus.
Must have excellent written and verbal communication skills.
Duties
Greet arriving customers and provide exceptional service.
Answer and greet incoming calls and appointment requests (by phone and internet).
Start the repair order, obtaining all pertinent customer and vehicle information.
Listen to customer concerns and accurately note them on the repair order.
Build the sales quote addressing the customer's concerns and any other deficiencies noted by our technicians.
Provide detailed information to the customer regarding recommended service/repairs.
Obtain customer approval for repairs
Maintain open communication with customers throughout the repair process.
Process payments and handle customer inquiries.
Follow up after the sale for satisfaction and to pursue any declined work (both benefit your compensation).
Helping to maintain a clean and neat customer lobby.
A quick note regarding skills
Automotive knowledge is necessary. A desire to win and succeed is most important.
Excellent customer service skills with the ability to effectively communicate technical information to non-technical customers.
Detail-oriented with strong organizational skills to manage multiple tasks and prioritize work effectively.
Ability to work in a fast-paced environment and handle stressful situations with professionalism.
Proficient computer skills for entering and retrieving customer information.
If you have a passion for a rewarding career, financially and professionally, and the necessary skills to excel in this role, we would love to hear from you. Join our team of dedicated professionals and take your career in the automotive industry to the next level. Apply now
-
Client Advisor
2 weeks ago
Madison, TN, United States Carlock Automotive Group Full timeClient Advisor - Automotive Join the Team That's Redefining What a Car Dealership Can Be If you're ready to put your sales career in the fast lane, Volkswagen of North Nashville isn't just another dealership - it's the dealership. We're building something special here: a culture of driven professionals who love cars, love people, and love to win. This isn't...
-
Service AdvisorCounter Sales
2 weeks ago
Madison, TN, United States Midas Auto Services Full timeThe job duties of an Auto Service Advisor may include: Greeting customers and scheduling service appointments Cataloging customers concerns and comments Writing service orders and descriptions of problems and repairs Translating customers’ repair problems into standard repair terminology Explaining repairs to customers Test-driving vehicles to confirm...
-
Service Manager
2 weeks ago
Madison, TN, United States Tire Discounters Full timeTire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values. As a family-owned...
-
Service Manager
1 day ago
Madison, TN, United States Tire Discounters Full timeTire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values. As a family-owned...
-
Master Automotive Technician
1 day ago
Madison, TN, United States Rivergate Muffler and Auto Repair Full timeBenefits: Bonus based on performance Dental insurance Free uniforms Health insurance Paid time off Vision insurance Master Automotive Technician - Mon-Fri, Heated Shop, $103K PLUS Potential, A+ Culture • 5-day work week (Monday through Friday! We are closed weekends!!!) • 8 Paid holidays • 1 to 3 weeks paid vacation, depending on length of service •...
-
Master Automotive Technician
16 hours ago
Madison, TN, United States Rivergate Muffler Full timeBenefits: Bonus based on performance Dental insurance Free uniforms Health insurance Paid time off Vision insurance Master Automotive Technician Mon-Fri, Heated Shop, $103K PLUS Potential, A+ Culture · 5-day work week (Monday through Friday! We are closed weekends!!!) · 8 Paid holidays · 1 to 3 weeks paid vacation, depending on length of service · 80%...
-
Master Automotive Technician
3 days ago
Madison, TN, United States Rivergate Muffler Full timeBenefits: Bonus based on performance Dental insurance Free uniforms Health insurance Paid time off Vision insurance Master Automotive Technician Mon-Fri, Heated Shop, $103K PLUS Potential, A+ Culture · 5-day work week (Monday through Friday! We are closed weekends!!!) · 8 Paid holidays · 1 to 3 weeks paid vacation, depending on length of service · 80%...
-
Service Manager
2 weeks ago
Madison, TN, United States MobilityWorks Full timeMobilityWorks is dedicated to serving individuals with disabilities by offering wheelchair-accessible minivans, full-size vans with lifts, and commercial fleet vehicles. Our mission is to empower wheelchair users with the mobility, independence, and personal freedom they seek. Continue reading to discover how you can become a part of the team leading this...
-
Service Manager
1 week ago
Madison, TN, United States MobilityWorks Full timeMobilityWorks is dedicated to serving individuals with disabilities by offering wheelchair-accessible minivans, full-size vans with lifts, and commercial fleet vehicles. Our mission is to empower wheelchair users with the mobility, independence, and personal freedom they seek. Continue reading to discover how you can become a part of the team leading this...
-
Automotive Tech/Mechanic
3 days ago
Madison, TN, United States Meineke Full timeBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Vision insurance Wellness resources Location: Tennessee Pay: up to $40 per flag hour (based on experience) Job Type: Full-time About the Opportunity We're expanding our growing automotive...
