Client Insights Analyst

2 days ago

Eagle, ID, United States RecorGroup LLC Full time

RecorGroup' Intelligence team is on a mission to create simple solutions for our client's complex problems. We are seeking a person who wants to service CPGs into growth with the use of data insights and data storytelling. The Client Insights Analyst holds a pivotal role in ensuring exceptional support and a seamless experience for our clients. The Analyst focuses on building and maintaining strong client relationship and driving continuous improvement in service delivery, with a specialization in data storytelling and data mining.

Responsibilities:

Data Storytelling & Presentation:

  • Transform complex data into compelling client narratives.
  • Craft client-specific data stories aligned with unique needs and objectives.
  • Communicate insights through strategic storytelling techniques.
  • Design and develop data-driven presentations for client meetings, reviews, and proposals.
  • Ensure presentations are clear, data-focused, and aligned with client objectives.
Client Services & Communication:
  • Serve as the main point of contact for top-tier clients, utilizing data storytelling to engage and retain clients.
  • Anticipate future data needs and offer proactive, relevant data-driven solutions.
  • Regularly engage with clients to assess data needs, address concerns, and provide data-driven support.
  • Facilitate communication and collaboration between cross-department teams.
  • Research and stay up to date on industry, customer, and category trends.
  • Assist in gaining ongoing meetings with key customers for our clients.
Skills and Qualifications:
  • Strong analytical and problem-solving abilities.
  • Creativity and innovation in data storytelling and presentations.
  • Excellence in communication and presentation delivery.
  • Deep understanding of client service principles.
  • Proficiency in data analysis and visualization tools (Excel, Tableau, Power BI, etc.).
  • Proactive, results-driven approach with continuous learning mindset.
Educational Qualifications:
  • Bachelor's degree in business, marketing, data science, or a related field.
  • Certification in data visualization or related areas is a plus.

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