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Clinical Support
Carry out routine patient observations (blood pressure, pulse, temperature, height/weight/BMI) and record results accurately.
Prepare patients for examination, assist with minor procedures under supervision (e.g., wound dressings, removing sutures/clips, ECGs).
Perform point-of-care tests/near-patient testing (e.g., urinalysis, blood glucose, cholesterol) where trained. National Association of Primary Care+1
Undertake venepuncture and specimen collection for laboratory tests (once competent).
Administer routine vaccinations/immunisations under authorised protocol (if trained and permitted).
Provide health promotion and patient education (e.g., smoking cessation, weight management, chronic disease monitoring).
Act as a chaperone when needed.
Ensure all clinical work adheres to infection-control, health & safety and Data Protection regulations.
Administrative & Service Support
Update and maintain patient records and electronic health-care systems accurately.
Manage clinical stock and equipment: monitor levels, restock, perform routine safety checks. National Association of Primary Care
Assist in audit, quality improvement projects and implementation of new protocols within the practice.
Work as part of the team to ensure effective patient flow, liaise with reception/administration regarding appointments, referrals, results.
Communicate with external services and agencies as required.
Person Specification
Essential
GCSEs (or equivalent) in English and Maths (or willingness to work towards).
Previous experience in a primary care, GP or healthcare environment desirable.
Good communication and interpersonal skills; ability to engage with patients sensitively and empathetically.
Competent in using basic IT systems and electronic patient records.
Ability to work independently and as part of a multi-disciplinary team.
Good organisational skills and attention to detail.
Desirable
Qualification/certificate in healthcare assistance, clinical skills or medical administration.
Training in phlebotomy, ECG, spirometry, wound care, vaccination administration.
Prior experience of health promotion/chronic disease support.
Understanding of safeguarding, confidentiality, equality & diversity in healthcare settings.
Key Behaviours & Attributes
Professional, courteous, and patient-centred.
Reliable, punctual with a strong work ethic and positive attitude.
Flexible and willing to support the practice across different areas as required.
Resilient and able to adapt to changing clinical demands.
A continuous-improvement mindset: seeks to develop skills and contribute to practice improvement.
Working Hours & Conditions
Typically, 37.5 hours per week (or pro-rata for part-time), Monday-Friday with occasional early/late clinics as required.
Based at the Midsuffolk practice site; some travel between sites may be required depending on demand.
Subject to enhanced DBS check and occupational health clearance.
Appraisal and development reviews annually; expectation to maintain CPD and relevant training updates.
Benefits
Join a supportive, growing primary-care team with a focus on quality and patient experience.
Opportunities for professional development and training.
Annual leave, pension contribution in line with practice policy.
Staff discounts and other benefits (practice dependent).
