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Desktop Support Analyst

2 weeks ago

Chicago, IL, United States PeopleCaddie Full time
Job Description:

Title: Desktop Support Technician / Customer Experience (CX) Associate

Location: Chicago Loop (100% Onsite)

Engagement: Jan 12, 2026 - Jul 10, 2026

Type: W2 or C2C

Rate: $45-$52

We are seeking a Desktop Support Technician / CX Associate to provide high-touch, onsite IT support in a fast-paced professional services environment. This is an internal enablement role supporting fully billable employees who require near-100% laptop uptime. The CX Associate is the first onsite responder and plays a key role in delivering a positive, professional end-user experience.

Responsibilities
  1. Walk-up and desk-side IT support
  2. Troubleshoot Windows 10, Office 365, and SharePoint issues
  3. Laptop hardware repair, imaging, and software installs
  4. End-to-end ticket ownership using ServiceNow or Remedy
  5. Support printers, copiers, conference rooms, and video conferencing
  6. Asset tracking and inventory management
  7. Participate in major incident calls and escalation processes
  8. Support internal meetings, events, and conferences
  9. Routine maintenance of IT spaces, equipment, and on-site inventory
  10. Clear communication, proactive updates, and ownership through resolution
Required Qualifications
  1. 1-3 years of desktop or end-user support experience
  2. Strong Windows and Microsoft Office skills
  3. Ticketing system experience (ServiceNow or Remedy preferred)
  4. Hands-on laptop hardware troubleshooting
  5. Comfortable supporting executives and billable professionals
  6. Strong communication, organizational, and customer-service skills
Nice to Have
  1. Large corporate or professional services environment experience
  2. MSP background
  3. iOS and Android support exposure
Not a Fit If You Are
  1. Seeking remote or hybrid work
  2. Coming strictly from call-center or phone-only support
  3. Uncomfortable with face-to-face user interaction

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