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Resident Services Front Desk
2 weeks ago
ETHIC - Excellence, Teamwork, Hospitality, Integrity, and Compassion - steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say:
I AM AN ALLY • I AM A FRIEND • I AM A GIVER
Hospitality, compassion, excellence, teamwork, integrity - do these words mirror your professional outlook? If so, we would like to talk to you about joining our Front Desk Hospitality team as a Resident Services team member
$18 per hour
We are looking for someone with a passion for both hospitality and customer service. Between walking dogs, delivering meals, providing companionship, serving as a first responder and liaison between emergency personnel, helping to coordinate communication between residents and other team members, and generally knowing everything that's going on in every corner of the building, our Resident Services team stays extremely busy
You will be directly responsible for Resident happiness Your job duties will include hourly interaction with our residents to help assist them with a variety of tasks including wellness checks, meal reminders and scheduling transportation requests. You will also be responsible for answering phones and helping assist with the ebb and flow of resident and guest questions as people come to you for answers.
The hours we are filling for this position are Sunday as well as two other shifts each week from 7am-7pm. You will need to have flexibility and be available to work other shifts, including holidays and overnight shifts as needed.
The ideal candidate will:
- Be committed to and passionate about 100% customer satisfaction
- Possess a high school diploma or equivalent
- Be available to work weekends and holidays as needed and scheduled
- Have at least two years of experience as in a busy setting, preferably in a hotel or similar hospitality environment
- Be excellent at handling multiple tasks simultaneously
- Have a strong working knowledge of Microsoft Office applications and basic office equipment
- Be able to physically cover the expanse of our large campus quickly as needed
- Have a clean driving record and valid driver's license as you will be operating Touchmark vehicles
- Be able to maintain patient and tactful composure when dealing with residents, family members, staff members and visitors
Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That's why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:
- Paid time off (including holidays)
- Health, dental, and vision insurance plans for employees and eligible dependents
- Education assistance
- Bonus and retirement plans
- Health care, dependent care, and commuter Flexible Spending Accounts
- On-Demand Pay allows you to access pay as you earn it
- Employee Assistance Program
- Supplemental insurance options
We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply.
Check us out at www.Touchmark.com.
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