Data Center Customer Operations Technician

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job Summary

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, and public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for troubleshoots and installing sophisticated circuits and performing custom installations.

Servers, cables, fiber, oh my If you like to 'rack and stack' this job could be for you.

Responsibilities

Racks and stacks customer equipment

Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly

Installs circuits requiring sophisticated fiber terminations

Resolves work priorities from a ticketing queue and ensures adherence to all contributing times

Troubleshoots switched/multiplexed / media converted circuits; escalates to, and works with a networking group, as needed

Works with customers to troubleshoot issues

Installs/tests/modifies cross-connects per SOPs and ensures accurate cable management of coax, fiber, twisted-pair copper, and intra-building cross-connects

Installs and tests sophisticated cross-connect circuits (switched, multiplexed, etc.)

Maintains detailed written records of all work activity

Designs and leads cage/infrastructure modification projects

Completes all assigned training in a timely manner

Supports customer happiness through timely and detailed order execution

Additional Qualifications/Responsibilities

Qualifications

High School Diploma with equivalent work experience of 1-2 years

A natural curiosity and strong troubleshooting skills

Experience working in a critical facility where failure is not an option

Strong system level mechanical or electrical proficiency

You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without accommodation

The targeted pay range for this position in the following location is / locations are:

United States - NY3 New York City : 51,000 - 76,600 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

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