Hotel Night Auditor

6 days ago

Riverview, FL, United States McKibbon Hospitality Full time

What Makes a McKibbon Hotel Night Auditor?

The hotel night auditor is the main person to interact with guests during the overnight hours. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

A Day in the Life:

  • Night auditor will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
  • You will maintain positive guest relations at all times.
  • Resolve guest complaints and ensure guest satisfaction.
  • Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
  • Process all guest check-ins and verify registration information with the guest.
  • Restock, organize and process purchases from the lobby guest store.
  • Anticipate, manage and process overbooked or 'walked' guests with a professional empathic demeanor.
  • Night auditor will accept and record wake-up call requests.
  • Communicate pertinent guest information to designated departments/personnel.
  • Document and communicate shift updates for following shift team members and managers.
  • Resolve discrepancies on the room status report with housekeeping.
  • You will train with and learn Food and Beverage operations to fill in as needed.
  • Keep front desk and other area workstations clean, tidy and organized
  • Keep front desk, other work areas and guest computer areas stocked with paper, pens and other items as required.
  • Shifts may vary by hotel: 10pm - 6am or 11pm - 7am.
Job Requirements:
  • Previous experience working as a front desk agent or in a similar role.
  • A high school diploma or equivalent vocational training certificate.
  • Experience working at a hotel establishment (highly desired).
  • Proficiency with computers.
  • Basic math skills.
  • Ability to provide excellent customer service and maintain consistent professional demeanor.
  • Able to work independently during an overnight shift with no supervision.
  • The ability to input and access information in the property management system and/or points-of-sale system.
  • Great verbal and written communication skills.
  • Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Full Time Associates:
  • Comprehensive benefits package including medical, dental, and vision
  • Life insurance
  • Pet Insurance
  • Short and long-term disability
  • Paid time off and holidays
  • Tuition assistance
Financial & Occupational Wellness: All Associates
  • Competitive Compensation with incentives (incentives vary by position)
  • 401K Savings Plan with 50% matching funds
  • Associate referral program
  • Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Personal Wellness: All Associates
  • Fundraising matching funds program
  • Team volunteer opportunities
  • 24/7 chaplain services
  • Exclusive hotel rate discounts

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

  • Hotel Night Auditor

    4 days ago

    Riverview, United States Home2 Suites Full time

    We are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guests stay, from check-ins and reservations to balancing financial reports, while upholding our propertys vision, mission, and core...

  • Hotel Night Auditor

    2 weeks ago

    Riverview, United States Home2 Suites - Riverview Full time

    We are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest’s stay, from check-ins and reservations to balancing financial reports, while upholding our property’s vision, mission, and core...

  • Night Auditor

    23 hours ago

    Riverview, United States Home2 Suites - Riverview Full time

    Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you...

  • Truck Driver CDL A Solo Regional

    1 week ago

    Riverview, United States Michigan Staffing Full time

    Immediately Hiring a Dedicated Solo Class A CDL Driver in Riverview, MIWe want the right employee to drive with us at Ryder. Ryder employees who drive on this account earn $1752 or more weekly and it gets better. Ryder drivers are paid weekly. Solo miles pay: $0.58 per mile with 1400 miles per week. Solo stops pay: $15.00 per stop with 56 stops per week. Per...

  • Truck Driver CDL A Solo Regional

    2 weeks ago

    Riverview, United States Ryder Full time

    Immediate Solo Class A CDL Driver Opportunity in Riverview, MIImmediately Hiring a Dedicated SOLO Class A CDL Driver in Riverview, MI. We want the right Employee to Drive with us at Ryder.Ryder Employees who Drive on this account earn $1752 or more Weekly and it gets betterRyder Drivers are Paid WeeklySolo Miles Pay: $0.58 per Mile with 1400 Miles per...

  • Truck Driver CDL A Solo Regional

    5 days ago

    Riverview, United States Ryder System Full time

    Position Description Immediately Hiring a Dedicated SOLO Class A CDL Driver in Riverview, MI.We want the right Employee to Drive with us at Ryder. For more Details Call Nathaniel or Text "Riverview" to 904-541-9285 See and Hear from a Ryder Employee who Drives for Us Here: https://RyderCareers.Video/Working4You Ryder Employees who Drive on this account earn...

  • Truck Driver CDL A Solo Regional

    1 week ago

    Riverview, United States Ryder System Full time

    Position Description Immediately Hiring a Dedicated SOLO Class A CDL Driver in Riverview, MI.We want the right Employee to Drive with us at Ryder. For more Details Call Nathaniel or Text "Riverview" to 904-541-9285 See and Hear from a Ryder Employee who Drives for Us Here: https://RyderCareers.Video/Working4You Ryder Employees who Drive on this account earn...

  • Truck Driver CDL A Solo Regional

    2 weeks ago

    Riverview, United States Ryder System Full time

    Position Description Immediately Hiring a Dedicated SOLO Class A CDL Driver in Riverview, MI.We want the right Employee to Drive with us at Ryder. For more Details Call Nathaniel or Text "Riverview" to 904-541-9285 See and Hear from a Ryder Employee who Drives for Us Here: https://RyderCareers.Video/Working4You Ryder Employees who Drive on this account earn...

  • Truck Driver CDL A Solo Regional

    2 weeks ago

    Riverview, United States Ryder System Full time

    Position Description Immediately Hiring a Dedicated SOLO Class A CDL Driver in Riverview, MI.We want the right Employee to Drive with us at Ryder. For more Details Call Nathaniel or Text "Riverview" to 904-541-9285 See and Hear from a Ryder Employee who Drives for Us Here: https://RyderCareers.Video/Working4You Ryder Employees who Drive on this account earn...

  • Truck Driver CDL A Solo Regional

    1 week ago

    Riverview, United States Ryder Full time

    Position Description Immediately Hiring a Dedicated SOLO Class A CDL Driver in Riverview, MI.We want the right Employee to Drive with us at Ryder. For more Details Call Nathaniel or Text "Riverview" to 904-541-9285 See and Hear from a Ryder Employee who Drives for Us Here: https://RyderCareers.Video/Working4You Ryder Employees who Drive on this account earn...