Client Services Specialist II
4 days ago
Job Location: Hybrid - 2 days remote, 3 days onsite in Franklin, TN
Job Duration: 6 Months (possibility of extension)
Job Summary:
- Reviews, analyzes, evaluates, validates provider/producer information and Products business/credentialing requirements and maintains information on Credentialing databases.
- Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues.
- Process agent onboarding contracts.
- Verify insurance licenses, add appointments.
- Work with agents to ensure records are complete and validated.
- Utilize various systems and websites to ensure accuracy.
- Reviews, analyzes, evaluates, validates provider/producer information and Products business/credentialing requirements and maintains information on Credentialing databases.
- Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues.
- Process agent onboarding contracts.
- Verify insurance licenses, add appointments.
- Work with agents to ensure records are complete and validated.
- Utilize various systems and websites to ensure accuracy.
- High School Diploma - required.
- Associate's degree - preferred.
- Customer Service - 1-3 years of experience.
- Insurance Knowledge - plus.
- Strong Analytical Skills.
- Ability to work reliably, prudently, and tactfully with confidential information.
- Ability to organize and prioritize work and manage multiple priorities.
- Excellent verbal and written communication skills including letters, memos, and emails.
- Excellent attention to detail.
- Ability to research and analyze data.
- Ability to work independently with minimal supervision.
- Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization.
- Proficient use of Microsoft Office applications (Word, Excel, Access) and internet resources.
- Interviews will be conducted via Microsoft Teams.
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