Front Desk Agent
1 week ago
Benefits:
Employee discounts
Flexible schedule
Wellness resources
Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our guests here at RVIVL in Playa Vista, CA. RVIVL is a luxury fitness recovery studio that offers Infrared Saunas, Cold Plunges, Red Light Therapy, Compression Boots, and IV Therapy. The Front Desk Agent will assist guests with the check-in and check-out processes, room turning, and process payments. Responsibilities also include maintaining communication with staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Monitor the maintain knowledge of operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
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