Customer Service Representative

2 weeks ago

Logan, UT, United States Al's Sporting Goods Full time

We are seeking friendly, customer-focused individuals to join our Internet Customer Service team at our Logan Corporate Office. In this role, you will be an important point of contact for our online customers, helping ensure every interaction is positive, efficient, and solution-oriented.

As a Customer Service Representative, you will assist customers with placing online orders, resolving payment or checkout issues, and providing accurate updates on order status. You will communicate with customers through phone, email, and online channels while working closely with internal teams to deliver timely and effective support.

The ideal candidate brings strong verbal and written communication skills, a positive attitude, and a genuine commitment to excellent customer service. You should be comfortable multitasking in a fast-paced environment and enjoy helping customers find solutions in a professional and friendly manner.

Key Responsibilities

  • Deliver friendly, professional, and solution-oriented customer service.
  • Respond to inquiries via phone, email, and chat; handle inbound and outbound calls.
  • Assist with placing, modifying, and tracking online orders.
  • Troubleshoot payment and checkout issues.
  • Communicate order status, shipping updates, and delivery details clearly.
  • File and manage shipping claims with UPS and USPS.
  • Navigate internal systems to support customer needs efficiently.
  • Accurately document all customer interactions.
  • Collaborate with internal teams to resolve issues promptly.
  • Complete additional tasks and projects as assigned.
Qualifications

Required
  • Strong verbal and written communication skills.
  • Positive, helpful attitude with a commitment to excellent customer service.
  • Detail-oriented and organized in a fast-paced environment.
  • Proactive with a strong work ethic.
  • Effective working independently and as part of a team.
  • Maintain composure and professionalism under pressure.
  • Ability to multitask and manage time efficiently.
  • Willingness to work a rotating Saturday schedule.
  • Comfortable using computers, online systems, and multiple screens.
  • Strong problem-solving and critical-thinking skills.
  • Team-oriented, adaptable, and collaborative.
  • Clear and professional phone, email, and written communication.
Work Environment & Schedule
  • In-office only position at our Logan Corporate Office.
  • Monday-Friday schedule, 8:00 AM-5:00 PM.
  • Full-time: 40 hours per week.
  • Part-time: 18-29 hours per week with rotating Saturdays.
Skills & Competencies
  • Excellent customer service and interpersonal skills.
  • Clear and professional phone, email, and written communication.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to multitask, prioritize, and stay organized in a fast-paced environment.
  • Team-oriented with a positive, adaptable attitude.
  • Proactive mindset and strong work ethic.
  • Comfortable with computers, online systems, and multiple screens.
  • Maintain composure and professionalism under pressure.
  • Helpful Spanish language proficiency.
  • E-commerce and retail experience, including Amazon Seller Central.
  • Previous customer service experience.

Job on Location

Full-Time and Part Time, Benefits Apply to Full-Time
  • What is the schedule for this job?
  • This is a Full-Time or Part-Time position with required Monday-Friday availability from 8:00 AM to 5:00 PM. Full-time employees work 40 hours per week; part-time employees work 18-29 hours per week with rotating Saturdays.

    Holiday availability is required.

    Must be available to work from October through January 2; extended vacations will not be approved during this period.
  • What is the pay for this job?
  • $13-$16 per hour, depending on experience.
  • For questions or more information contact Tynan Dutson at tynan@als.com

  • Customer Service Representative | Logan,

    2 weeks ago

    Logan, UT, United States Utah Staffing Full time

    Customer Service Representative | Logan,UT Nexeo is hiring a Customer Service Representative on behalf of a debt collection company in Logan, Utah. This full-time, in-office role focuses on outbound customer contact, managing a portfolio of accounts, and working with individuals who have outstanding debt to establish payment arrangements. This position is...

  • Customer Service Representative | Logan,

    2 weeks ago

    Logan, UT, United States Utah Staffing Full time

    Customer Service Representative | Logan,UT Nexeo is hiring a Customer Service Representative on behalf of a debt collection company in Logan, Utah. This full-time, in-office role focuses on outbound customer contact, managing a portfolio of accounts, and working with individuals who have outstanding debt to establish payment arrangements. This position is...

  • Customer Service Representative | Logan,

    2 weeks ago

    Logan, UT, United States Utah Staffing Full time

    Customer Service Representative | Logan,UT Nexeo is hiring a Customer Service Representative on behalf of a debt collection company in Logan, Utah. This full-time, in-office role focuses on outbound customer contact, managing a portfolio of accounts, and working with individuals who have outstanding debt to establish payment arrangements. This position is...

  • Customer Service Representative | Logan,

    2 weeks ago

    Logan, UT, United States Utah Staffing Full time

    Customer Service Representative | Logan,UT Nexeo is hiring a Customer Service Representative on behalf of a debt collection company in Logan, Utah. This full-time, in-office role focuses on outbound customer contact, managing a portfolio of accounts, and working with individuals who have outstanding debt to establish payment arrangements. This position is...

  • Customer Service Representative | Logan,

    2 weeks ago

    Logan, UT, United States Utah Staffing Full time

    Customer Service Representative | Logan,UT Nexeo is hiring a Customer Service Representative on behalf of a debt collection company in Logan, Utah. This full-time, in-office role focuses on outbound customer contact, managing a portfolio of accounts, and working with individuals who have outstanding debt to establish payment arrangements. This position is...

  • Customer Service Representative | Logan,

    2 weeks ago

    Logan, UT, United States Utah Staffing Full time

    Customer Service Representative | Logan,UT Nexeo is hiring a Customer Service Representative on behalf of a debt collection company in Logan, Utah. This full-time, in-office role focuses on outbound customer contact, managing a portfolio of accounts, and working with individuals who have outstanding debt to establish payment arrangements. This position is...

  • Customer Service Representative | Logan,

    2 weeks ago

    Logan, UT, United States Utah Staffing Full time

    Customer Service Representative | Logan,UT Nexeo is hiring a Customer Service Representative on behalf of a debt collection company in Logan, Utah. This full-time, in-office role focuses on outbound customer contact, managing a portfolio of accounts, and working with individuals who have outstanding debt to establish payment arrangements. This position is...

  • Customer Service Representative | Logan,

    2 weeks ago

    Logan, UT, United States Utah Staffing Full time

    Customer Service Representative | Logan,UT Nexeo is hiring a Customer Service Representative on behalf of a debt collection company in Logan, Utah. This full-time, in-office role focuses on outbound customer contact, managing a portfolio of accounts, and working with individuals who have outstanding debt to establish payment arrangements. This position is...

  • Customer Service Representative | Logan,

    2 weeks ago

    Logan, UT, United States Utah Staffing Full time

    Customer Service Representative | Logan,UT Nexeo is hiring a Customer Service Representative on behalf of a debt collection company in Logan, Utah. This full-time, in-office role focuses on outbound customer contact, managing a portfolio of accounts, and working with individuals who have outstanding debt to establish payment arrangements. This position is...

  • Customer Service Representative | Logan,

    2 weeks ago

    Logan, UT, United States Utah Staffing Full time

    Customer Service Representative | Logan,UT Nexeo is hiring a Customer Service Representative on behalf of a debt collection company in Logan, Utah. This full-time, in-office role focuses on outbound customer contact, managing a portfolio of accounts, and working with individuals who have outstanding debt to establish payment arrangements. This position is...