Help Desk Team Lead
2 weeks ago
Help Desk Team Lead
Key Role:
Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and working or general industry knowledge. Develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance, and review or guide activities of junior employees.
Basic Qualifications:
- 2+ years of experience leading a help desk team
- Experience with ticketing systems and triaging tickets for a team
- Experience with AWS and with RHEL or Windows Server
- Experience with Agile
- Experience on a DevOps team
- Experience with process improvement and automation
- Ability to communicate with stakeholders and clients across the program
- Secret clearance
- Bachelor's degree
- DoD 8570 IAT Level II Certification
Additional Qualifications:
- Experience as a Scrum Master
- Experience with Jira workflows or automations
- Experience with Active Directory (AD)
- Experience with Infrastructure as Code, including Terraform, Cloud formation, or Configuration as Code, including AWS SSM, Ansible, PowerShell, or Bash
- DoD 8570 IAT Level III Certification
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
-
Help Desk Team Lead
2 days ago
Arlington, VA, United States Mindbank Consulting Group Full timeMindbank Consulting Group has an immediate need for a Team Lead Help Desk Technician. Team Lead Help Desk Technician Responsibilities: Lead and work with a help desk team of 7 - 10 technicians, ensure the team remains on tasks. Coordinate with Federal Government manager on what the team is working on, prioritizing workloads. Assists with help desk duties to...
-
Help Desk Team Lead with Security Clearance
4 days ago
Arlington, VA, United States Mindbank Consulting Group Full timeMindbank Consulting Group has an immediate need for a Team Lead Help Desk Technician. Team Lead Help Desk Technician Responsibilities: Lead and work with a help desk team of 7 - 10 technicians, ensure the team remains on tasks. Coordinate with Federal Government manager on what the team is working on, prioritizing workloads. Assists with help desk duties to...
-
Help Desk Team Lead with Security Clearance
5 days ago
Arlington, VA, United States Mindbank Consulting Group Full timeMindbank Consulting Group has an immediate need for a Team Lead Help Desk Technician. Team Lead Help Desk Technician Responsibilities: Lead and work with a help desk team of 7 - 10 technicians, ensure the team remains on tasks. Coordinate with Federal Government manager on what the team is working on, prioritizing workloads. Assists with help desk duties to...
-
Senior Help Desk
7 days ago
Arlington, VA, United States Insight Global Full timeRequired Skills & Experience 2-5 years of senior helpdesk/service desk experience. Strong PC troubleshooting skills (hardware & software). Proven experience with MDM (Intune, JAMF, or similar)-including setup and ongoing management. Experience with OS deployment and imaging (PLUS OS Deployer or equivalent). Office 365 administration and license management....
-
Senior Help Desk
1 week ago
Arlington, VA, United States Insight Global Full timeRequired Skills & Experience 2-5 years of senior helpdesk/service desk experience. Strong PC troubleshooting skills (hardware & software). Proven experience with MDM (Intune, JAMF, or similar)-including setup and ongoing management. Experience with OS deployment and imaging (PLUS OS Deployer or equivalent). Office 365 administration and license management....
-
Help Desk Specialist
2 weeks ago
Arlington, VA, United States Eagle Technologies Inc Full timeCompany Introduction: Eagle Technologies, Inc. is an innovative information technology company that designs, develops, and manages solutions for government and corporate clients. We deliver end-to-end solutions designed and implemented to meet each client's specific and unique requirements, leveraging their existing investments while laying the groundwork...
-
Help Desk Specialist
1 day ago
Arlington, VA, United States Eagle Technologies Inc Full timeCompany Introduction: Eagle Technologies, Inc. is an innovative information technology company that designs, develops, and manages solutions for government and corporate clients. We deliver end-to-end solutions designed and implemented to meet each client's specific and unique requirements, leveraging their existing investments while laying the groundwork...
-
Help Desk Professional II
2 days ago
Arlington, VA, United States Tecolote Research Full timeOverview We are seeking a mid-level Help Desk professional to join our Corporate IT team in Goleta, CA. You'll be the go-to resource for troubleshooting complex technical issues, assisting our end-users both onsite and remotely, and keeping our IT operations running smoothly. This role is fast-paced, highly collaborative, and a great opportunity to grow your...
-
Service Desk Analyst
2 days ago
Arlington, VA, United States DMI Full timeAbout DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as...
-
Service Desk Analyst
3 days ago
Arlington, VA, United States DMI Full timeAbout DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as...
