Manager, Membership Engagement, Community Eng

$70,000 - $85,000

NOTE: This role is hybrid and requires working in the office (Alexandria, VA) 2 days every other week or remote. Travel is required (up to 20% of the year) for meetings and events, including travel to WEF's annual conference, WEFTEC.

How This Position Contributes to the Team:

An environmental education association in Alexandria, VA is seeking a Membership

Manager to strengthen individual membership recruitment and retention strategies. This

position will support the Director, Community Engagement - Membership in increasing

member engagement, maintaining strong member retention, growing recruitment, and

providing exceptional member and customer support. The ideal candidate will be

experienced with individual membership strategies, possess excellent customer service

skills and high attention to detail, and have an interest in strategic data collection and

analysis.

Key Responsibilities:
• Manage individual membership recruitment and renewal strategies.
• Implement and oversee renewal, recruitment, and onboarding campaigns.
• Collaborate with interdepartmental stakeholders to ensure the membership value

proposition is clearly and consistently communicated through all communication

vehicles, including website, social media, and marketing collateral.
• Work with the Membership Team to maintain and support the development of

member benefits and creatively communicate value to members.
• Analyze and report on membership data and survey results to track and support

strategic planning initiatives.
• Ensure exceptional customer service in response to customer inquiries, including

overseeing an external customer support team.
• Maintain data integrity in the database (Fonteva).
• Attend and support the annual conference and other events as needed.
• Performs other related duties as assigned within the scope of the role

Qualifications & Skills:

- Bachelor's degree in marketing, communications, business or relavant field.

- 5+ years in a membership role in an association or membership-based organization

- Experience with data management, member communications, and membership

engagement and retention programs.

- Demonstrated knowledge of association management systems. Experience with

Fonteva AMS preferred.

- Strong attention to detail and accuracy of information, including the ability to organize

and analyze large amounts of data.

- Strong customer service skills with a member-first mindset.

- Ability to work collaboratively in formal teams and informal working groups, as well

as Independently.

- Effective written and verbal communication skills.

- Ability to travel 15-20% of the time

This person will work primarily in an office environment using standard office equipment.

WEF is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

About Us

The Water Environment Federation (WEF) is a not-for-profit technical and educational organization of more than 30,000 individual members and 75 affiliated Member Associations (MAs) representing water quality professionals around the world. Since 1928, WEF and its members have protected public health and the environment. WEF and its global network of members and member associations provide water quality professionals around the world with the latest in water quality education, training, and business opportunities. WEF's diverse membership includes scientists, engineers, regulators, academics, utility managers, plant operators, and other professionals. WEF uses this collective knowledge to further a shared goal of improving water quality around the world.

WEF is operating under a new Strategic Plan built on the vision of a life free of water challenges. Our ultimate goal is a world where each person has access to clean water and sanitation, where communities prosper, and where nature thrives. The key strategic goals under the new Strategic Plan are: 1) to attract and develop a diverse and passionate workforce; 2) to cultivate a purpose-driven community to sustainably solve water challenges for all; and 3) to lead the transformation to the circular water economy.

The new Strategic Plan embodies WEF's embrace of diversity, equity, and inclusion in all that we do. WEF is committed to equity and inclusion in all aspects of our work, including within the governance structure and leadership, WEF partners, WEF staff, and the WEF membership. This commitment to diversity, equity and inclusion will guide our work and our programs, culminating in outcomes that improve public health for all.