CUSTOMER SERVICE REP

1 week ago

Capitol Heights, MD, United States Grabber Construction Products Full time

Vision

Leader in contractor productivity products and customer service excellence, while building careers and communities.

Mission

To significantly contribute to the success of our business partners.

Values

Family, Dependability, Inclusion, Curiosity, Humility

Your Role

Customer Service Representatives play a critical role in the success of our business as the first line of contact to our customers. The target is to ensure customer service excellence.

Duties and Responsibilities

  • -Answers phone calls
  • -Maintains branch order email inbox
  • -Provides product knowledge
  • -Builds sales, enters orders
  • -Ensures orders are filled for pick up or scheduled for delivery and payments received if required.
  • -Looks up inventory
  • -Quotes customers
  • -Provides support to Branch Staff.
  • -Communicates with the sales team and management of selling trends and customer satisfaction.
  • -Provides support to customers and sales team.
  • -Performs all other duties as assigned.


Minimum Job Qualifications
  • -2 Years of Customer Service Experience preferred
Knowledge, Skills, and Abilities
  • -Excel, Word, PowerPoint, OneNote, Teams, and Outlook
  • -Bilingual in Spanish is preferred, but not required
Work Conditions
  • -Mainly inside, possibly in the warehouse or outside for short periods of time
  • -Standing and sitting at desk while working on computer
  • -Lifting capabilities 40 lbs.
  • -Directly with customers
  • -Around warehouse equipment and vehicles
Safety Responsibility

This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work location, exercises and promotes safe behaviors and shows unyielding support of programs, rules, and policies regarding safety.

Company Benefits
  • -Vacation and Sick time (starts accruing upon hire)
  • -Medical, Dental, and Vision Insurance (1st of Month following 30 days)
  • -Health Savings Account (HSA)
  • -HSA match up to $2,000
  • -Incentive Program
  • -401(k) Eligibility (after 30 days)
  • -401(k) Company Match (after 1 yr of service)
  • -Annual Profit Sharing (after 1 yr of service)
  • -Paid Holidays (8 designated, 3 Floating)
  • -Life and Disability Insurance (1st of Month following 90 days)
  • -Employee Assistance Program
  • -Education Reimbursement
  • -Referral Program (up to $500)

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