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Residential Services Case Manager

3 weeks ago

Boston, MA, United States St. Francis House Full time

Residential Services Case Manager

Boston, MA (http://maps.google.com/maps?q=Boston+MA+USA+02116) • Residential Services

Description

FLSA Status:Non Exempt

Hourly Range: Low$23.76 per hour High$26.14 per hour

Schedule: In person, Full time 8:00 AM – 4:00 PM, scheduled Sunday through Thursday

Job Summary:The Residential Services Case Manager provides direct support to individuals who have transitioned from homelessness into permanent housing. Operating from a Housing First perspective, the Case Manager works closely with residents to help them build skills and access the resources needed for long-term housing stability. Guided by St. Francis House’s Philosophy of Care—person-centered, recovery-oriented, and trauma-informed—they focus on supporting progress in housing, income, and behavioral health.

Essential duties / responsibilities:

  • Welcome new residents and support a smooth transition from homelessness to stable, supportive housing.

  • Manage a caseload of approximately 30 residents, with about 30% requiring high-level support.

  • Build proactive relationships through regular outreach to ensure residents are connected to services.

  • Conduct assessments and develop service plans focused on housing, income, and behavioral health stability.

  • Support development of daily living skills (e.g., budgeting, income, nutrition, tenancy).

  • Use Motivational Interviewing to support residents’ readiness for change.

  • Collaborate with team and community partners to plan positive resident activities.

  • Coordinate with internal departments to address behavioral health, income, and basic needs.

  • Maintain timely, accurate resident records and review caseload regularly.

  • Monitor participant’s tenancy for early signs of issues (e.g., disputes, rent arrearages, violations) by tenant or landlords and report concerns to supervisor promptly.

  • Act as liaison with landlords, providers, and other relevant parties as permitted.

  • Track performance with supervisor to meet participant and agency goals.

  • Adheres to agency code of conduct.

  • Performs other duties as assigned.

Requirements

Required Skills & Abilities:

  • Highly reliable, proactive, independent, and consistent.

  • Knowledge of Motivational Interviewing, Housing First, harm reduction, and trauma-informed care.

  • Patient and adaptable approach to supporting change; able to recognize strengths/barriers and create holistic, person-centered plans.

  • Skilled at engaging and supporting diverse individuals, including those with CORI/SORI and behavioral health needs.

  • Strong communication, advocacy, interpersonal, and customer service skills.

  • Excellent organizational, time management, and attention to detail.

  • Proficient with Microsoft Office Suite or related software.

  • Able to work independently and collaboratively in a fast-paced environment.

  • Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.

Education & Experiences:

  • High School Diploma or equivalent required.

  • Further education in a human service field a plus.

  • Experience with direct service or case management with vulnerable populations.

  • 1+ years’ experience with people currently or recently experiencing homelessness preferred.

  • Lived experience with homelessness and/or recovery a plus.

  • Driver’s license and reliable transportation strongly preferred.

  • Proficiency in English required; bilingual in Spanish preferred.

SFH is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.