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Director of Technical Services
3 weeks ago
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
The Director of Services leads all service and aftersales operations for TRUMPF Laser Technology and Additive Manufacturing in North America. This role oversees technical service (maintenance, repairs, installations), spare parts, operational processes, staffing, team performance, and organizational development. The Director is accountable for delivering industry-leading service quality, operational accuracy, customer satisfaction, and revenue growth-with full P&L responsibility for service and spare parts.
This position develops strategies, leads investments and headcount planning, strengthens competencies and processes, and serves as a key contact for internal and external customers, consistently representing TRUMPF with professionalism-even in demanding situations.
Key Responsibilities
- Lead and develop technical service and aftersales teams for Laser Technology and Additive Manufacturing.
- Implement TRUMPF's SYNCHRO+ leadership philosophy, including KPI-driven management and behavioral excellence.
- Maintain TRUMPF's position as a technology and customer support leader.
- Develop and execute strategies to deliver best-in-class customer support across industries such as Automotive, eMobility, Medical, Aerospace, Semiconductor, Electronics, and General Industry.
- Translate strategic objectives into actionable plans, including initiatives to improve customer satisfaction, key account support, and global customer integration.
- Plan headcount and investments to support rapid business growth and evolving customer needs.
- Hold full P&L responsibility for spare parts and technical service operations.
- Ensure leadership in digital service capabilities and technical innovation.
- Represent TRUMPF in all service matters with customers, integrators, representatives, TRUMPF US, and the global TRUMPF Group.
- Lead customer escalations with strong situational awareness, problem-solving, and communication.
- Ensure on-time delivery and support for equipment commissioning and production ramp-up.
- Drive growth of service and aftersales revenue.
- Foster continuous improvement and employee development within the department.
- Collaborate effectively with global business centers, subsidiaries, and TRUMPF Inc. headquarters.
- Participate in the TRUMPF Inc. Laser Technology leadership board and management team.
- Domestic and international travel required for customer visits, events, and other business needs.
- Bachelor's degree in Engineering or related technical field.
- Background in laser technology or machine tool capital equipment preferred.
- Experience with automotive, aerospace, medical, or electronics industries beneficial.
- Strong business process understanding; ability to lead through goals, KPIs, and financial indicators.
- Technical expertise, analytical thinking, and proven leadership capable of balancing long-term strategy with operational excellence.
- Exceptional written and verbal communication, including the ability to manage tense or complex situations with empathy and professionalism.
- Experience training, mentoring, and motivating teams under demanding conditions.
- Familiarity with automotive or medical industry standards.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.
