Front Desk

2 weeks ago

Concord, NC, United States iFLY, LLC Full time
Front Desk / Customer Service Representative

During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $18.00 (you can earn more with commissions) After 30 days, your base rate will be $12.00 plus commissions.

Our mission is to deliver the dream of flight Learn about iFLY’s Indoor Skydiving. iFLY is a global company with 35 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.

We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply

Every team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR:

Safety First
Outrageous Passion
Accountability
Respect

CSR Day-to-Day:

  • Safety - Promote customer safety throughout their time in the wind tunnel and facility
  • Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY
  • Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
  • Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
  • Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage.
Ability to:
  • Stand for about 8 hours a day while working on a point-of-sale system
  • Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph
What We are Looking For:
  • Must be 18 years of age or older
  • Weekend availability is required
  • High school diploma or equivalent (required)
  • Exceptional sales skills
  • Exceptional customer-service skills
  • Confidence in phone and face-to-face communication
  • Ability to resolve conflicts, to multi-task, and to understand customer needs
  • Friendly, upbeat, compassionate, and personable attitude
  • Integrity, punctuality, and professional appearance
  • Ability to work well within a team maintaining positive relationships
  • Basic computer skills
The Good Stuff:
  • Competitive Salary and performance bonus opportunities
  • Medical, dental, vision and supplemental plans
  • Paid time off (PTO) and;
    • Parental Leave
    • Company Holidays
  • 401k retirement investment
  • Private Wellness Coaching
  • Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)
  • Tuition reimbursement
  • Referral bonus program
  • Team member discount on retail merchandise and flight packages
  • Free flight time for team members and family
  • Ongoing training and development program


All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

  • Front Desk Clerk

    2 weeks ago

    Concord, NC, United States Concord Hospitality Full time

    Front Desk Clerk We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging...

  • Front Desk Clerk

    2 weeks ago

    Concord, NC, United States Concord Hospitality Full time

    Front Desk Clerk We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging...

  • Front Desk Clerk

    2 weeks ago

    Concord, NC, United States Concord Hospitality Full time

    Front Desk Clerk We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging...

  • Front Desk Clerk

    2 weeks ago

    Concord, NC, United States Concord Hospitality Full time

    Front Desk Clerk We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging...

  • Campground Front Desk Supervisor

    7 days ago

    Concord, NC, United States Carowinds Careers Full time

    Overview: Trains, motivates, and leads Front Office associates in all responsibilities of the Front Office division, including the oversight of the Front Desk, Concierge and Reservations teams Responsibilities: Assists in the coordination and placement of front-line staff; oversees operation of front-line front office staff and ensures excellent guest...

  • Hotel Front Desk Associate

    7 days ago

    Concord, NC, United States SpringHill Suites Charlotte Concord MillsSpeedway Full time

    We offer Daily pay! Access up to 50% of your earned wages after every shift. The SpringHill Suites by Marriott, located in Concord near the Charlotte Motor Speedway, is currently hiring for a part-time Front Desk Associate to serve as our guests' first point of contact and manage all aspects of their accommodation. The person hired for this position will...

  • Front Desk Supervisor

    7 days ago

    Concord, NC, United States Carowinds Careers Full time

    Overview: Trains, motivates, and leads Front Office associates in all responsibilities of the Front Office division, including the oversight of the Front Desk, Concierge and Reservations teams Responsibilities: Assists in the coordination and placement of front-line staff; oversees operation of front-line front office staff and ensures excellent guest...

  • Front Desk Coordinator

    1 week ago

    Concord, NC, United States Terra Green Landscapes Inc Full time

    Do you have a warm personality that is clearly evident during in-person interactions with visitors or clients calling in? Do you thrive in a warm and positive environment where there is a defined process and your role requires someone with a friendly and approachable style? Are you naturally efficient and able to juggle multiple tasks simultaneously while...

  • Front Desk Coordinator

    6 days ago

    Concord, NC, United States Terra Green Landscapes Inc Full time

    Do you have a warm personality that is clearly evident during in-person interactions with visitors or clients calling in? Do you thrive in a warm and positive environment where there is a defined process and your role requires someone with a friendly and approachable style? Are you naturally efficient and able to juggle multiple tasks simultaneously while...

  • Night Audit

    1 week ago

    Concord, NC, United States COMFORT SUITES Full time

    NIGHT AUDITOR Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict...