Hotel Front Desk Agent

4 days ago

Middletown, DE, United States Retreat Hotels and Resorts Full time

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You will welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, a commitment to guest satisfaction, and has worked with Marriott before. If this sounds like you, apply today Must have evening and weekend availability. Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Communicate with housekeeping to make sure guest rooms are ready • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Handle customer complaints as necessary Qualifications: • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Exhibits working knowledge of Microsoft Office and reservation management systems • Well-versed in taking telephone calls and handling stressful situations • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Preferred 1+ year Marriott experience • Weekend and evening availability required Compensation: $15 - $16 hourly

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