Desktop Support Engineer L1

2 weeks ago

Round Rock, TX, United States Service Global Full time
Roles and Responsibilities:
  • Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
  • Hardware/software troubleshooting and resolution
  • Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
  • Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
  • Network & Sharing printer installation
  • Knowledge of Office 365 support
  • Coverage/compliance software installation and troubleshooting
  • Good communication skill
  • Good Knowledge of DHCP, DNS.
  • Maintain IT inventory, coordinate vendor support, and assist with procurement
  • Support Mac devices
  • Strictly adhere to defined Service Level Agreements (SLA's)
  • Support recurring meetings, events, and after-hours activities as required
  • Documenting incidents, problems, and resolutions for future reference and for the knowledge base


Good to have skills
  • L1 level network troubleshooting and resolution for LAN Connectivity
  • Hands & feet support to Backend team for Network/Server/application issue
  • Working with vendor support contacts to resolve technical issues
  • Labelling Racks & devices
  • Server mounting/movement
  • Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.


Mandatory Skills

EUC L1 and Basic Networking Skills

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