Senior System Analyst

2 days ago

Mechanicsville, VA, United States Cynet Systems Full time
Job Description:
  • The System Administrator is responsible for maintaining the health, stability, and performance of the retail environment.
  • This role involves supporting in-store technologies, integrated platforms, and retail systems, implementing system upgrades, managing hardware and software configurations, supporting third-party integrations, and troubleshooting complex issues affecting store operations.
  • The role requires close collaboration with cross-functional teams, including store operations, IT infrastructure, network teams, and external vendors.
  • Timely incident resolution and root cause analysis are critical responsibilities.
Requirement/Must Have:
  • Maintain daily system checks, backups, operating system updates, and configuration changes.
  • Install, configure, and document new hardware and software on supported systems.
  • Ensure security and compliance of supported systems.
  • Manage user accounts, including adding, deleting, modifying, and resetting passwords.
  • Troubleshoot technical issues and answer user queries regarding supported systems.
  • Utilize PowerShell scripting to automate administrative tasks and streamline configurations.
  • Interface directly with users to resolve communications issues with registers, workstations, and servers.
  • Implement security procedures and tools to ensure rigorous security measures.
  • Interface with third-party vendors for hardware replacements after troubleshooting.
  • Follow Client Services processes and procedures, ensuring thorough documentation and follow-up.
  • Configure operating system settings and POS software settings for retail registers, workstations, and servers.
  • Support the configuration, administration, and maintenance of GKOmniPOS software.
  • dminister and support the retail wireless infrastructure and Active Directory Domain and Certificate Services (Windows Server 2019).
  • Work with vendors for new application builds and remediate potential risks within the environment.
Experience:
  • Proven experience as a System Administrator in a fast-paced, collaborative environment.
  • Experience supporting retail technologies, POS systems, or integrated platforms.
  • Experience with Windows Server environments and Active Directory administration.
  • Experience troubleshooting hardware, software, and network issues in multi-site retail environments.
Responsibilities:
  • Perform systems administration, monitoring, and maintenance (50%).
  • Provide retail operations support, including user assistance, vendor coordination, and security enforcement (20%).
  • Manage application support for retail software, wireless infrastructure, and Active Directory services (30%).
  • Collaborate with cross-functional teams and vendors to implement system upgrades and enhancements.
  • Ensure compliance with security policies and best practices.
Skills:
  • Strong technical background in system administration and troubleshooting.
  • Proficiency in PowerShell scripting and automation of administrative tasks.
  • Strong knowledge of Windows Server, Active Directory, and certificate services.
  • bility to work with retail POS systems and related applications.
  • Excellent problem-solving, organizational, and communication skills.
  • bility to prioritize tasks and work effectively in a fast-paced environment.
Qualification And Education:
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
  • Proven track record of supporting retail or multi-site IT environments.

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