Outreach Coordinator

About the job Outreach Coordinator

Job Title: Outreach Coordinator

Reports to: Outreach Manager
Location: Tulsa, OK
Job Type: Full-Time

SBCS has partnered with one of our favorite non-profits to locate a dedicated Outreach Coorindator

Organization Overview

BeHeard operates a mobile drop-in center that provides essential services to those in need. These include showers through a shower trailer, laundry through a laundry trailer, clothing through a clothing trailer, haircuts from a barbershop bus, a job program, resources, and more. Our mission is to use soul work and social work to benefit the community, businesses and those experiencing homelessness. Our ultimate goal is to help end homelessness one person and one shower at a time.

Position Summary

The Outreach Assistant is a frontline team member responsible for engaging directly with individuals experiencing homelessness and supporting the delivery of Be Heard Movements outreach services. This role involves providing compassionate care, maintaining a welcoming environment for guests, and working outdoors in varying weather conditions. The Outreach Assistant plays a key role in ensuring guests have access to essential services while upholding the organizations mission and values.

Key Responsibilities

Guest Engagement and Support
• Interact directly with guests to provide a welcoming and supportive environment.
• Assist guests with accessing services, including mobile showers, laundry, clothing distribution, and case management resources.
• Address guest questions, concerns, and needs with empathy and professionalism.

Service Delivery
• Set up and break down outreach sites, including mobile service units, equipment, and supplies.
• Maintain cleanliness and organization of service areas to ensure a safe and dignified experience for guests.
• Monitor guest flow and coordinate with other team members to ensure smooth service delivery.

Team Collaboration
• Work closely with the Outreach Manager, other team members, and volunteers to implement daily operations.
• Assist in training and guiding volunteers during outreach events.
• Report guest concerns or incidents to the Outreach Manager promptly and accurately.

Data Collection
• Record guest interactions and services provided in the BeHeard CRM system for impact tracking and reporting purposes.
• Ensure accurate and timely data entry in alignment with organizational standards.

Other Duties
• Assist with transportation of supplies and equipment using the organizations vehicles as needed.
• Perform other duties as assigned by the Outreach Manager to support the mission and operations of BeHeard Movement.

Qualifications

Education and Experience:
• High school diploma or equivalent required.
• Previous experience in outreach, social services, or customer-facing roles is a plus.

Skills and Competencies:
• Compassionate and patient with strong interpersonal skills.
• Ability to work effectively with individuals from diverse backgrounds.
• Strong organizational and time-management abilities.
• Comfortable working outdoors in varying weather conditions.
• Basic proficiency with technology, including data entry and CRM systems (training will be provided).

Requirements:
• Ability to lift and move equipment weighing up to 25 lbs.
• Availability to work flexible hours, including early mornings, evenings, and weekends as needed.
• Commitment to the mission and values of Be Heard Movement.

How to Apply

Interested candidates should submit their resume, a cover letter outlining their qualifications and passion for the mission, and two professional references. Applications will be reviewed on a rolling basis.