Avaya Telecom Administrator

2 days ago

Charlotte, NC, United States Cynet Systems Full time
Job Description:
Requirement/Must Have:
  • Hands-on experience with Avaya Communication Manager (CM), Call Management System (CMS), Cisco Unity Voicemail, RedSky E911, and Verint platforms.
  • Strong knowledge of VoIP protocols, call flow configuration, auto attendants, and voicemail systems.
  • Familiarity with unified communications platforms and basic networking (TCP/IP, VLANs, QoS).
  • Strong troubleshooting and diagnostic abilities.
  • Excellent customer service, communication, and documentation skills.
  • bility to multitask and resolve issues under pressure.
Experience:
  • Supporting multi-site or hybrid work environments.
  • Experience with enterprise VoIP analytics or contact center technologies.
  • Knowledge of scripting (PowerShell, Python) for automation.
Responsibilities:
  • dminister and maintain Avaya CM, CMS, Cisco Unity Voicemail, and RedSky E911.
  • Manage Verint call recording and analytics platforms.
  • Handle user provisioning, call routing updates, and telecom configuration.
  • Respond to support requests, resolve telecom incidents, and document solutions.
  • Monitor system performance and perform regular health checks, backups, and updates.
  • Coordinate with vendors for updates and service issues.
  • Maintain documentation, change logs, and inventory records.
  • Ensure systems meet internal policies and external regulations.
  • ssist with implementing security protocols and compliance standards.
  • Provide training and support to end users and technical staff.
  • Collaborate with IT teams, business units, and external vendors.
Should Have:
  • Exposure to contact center platforms or VoIP analytics tools.
  • Basic scripting skills for automation.
Skills:
  • Strong communication and customer-facing skills.
  • Technical expertise with telecom and unified communications systems.
  • bility to diagnose and resolve issues efficiently.
Qualification and Education:
  • ssociate degree in information technology, telecommunications, or related field (or equivalent experience).
  • CompTIA Network+, Cisco CCNA, or Avaya certifications.

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