Head of Product Support Center

5 days ago

Melbourne, FL, United States Avidyne Full time

At Avidyne, our mission is clear: Simply Flying.We believe flying should be intuitive and stress-free, powered by technology that disappears into the background so pilots can focus on what matters most.

We're looking for the head ofour Product Support Center to lead our integrated service and repair operations, connecting pilots, dealers, and internal teams to deliver fast, reliable, and professional support. This role combines technical understanding, customer empathy, and operational discipline to ensure every service interaction reflects Avidyne's quality and mission.
WHY AVIDYNE

We design and build avionics that elevate the flying experience. At Avidyne, you'll:

  • Advance a mission that matters - Help pilots fly with confidence through responsive, high-quality service and support.
  • Shape how we serve - Define the systems and standards that unify customer and repair operations.
  • Work cross-functionally - Collaborate with engineering, operations, and sales to resolve complex challenges.
  • Grow with purpose - Join a team that values clarity, accountability, and continuous improvement.
WHAT YOU'LL DO
  • Lead and align Avidyne's customer support and repair operations to achieve targets for turnaround, quality, and customer satisfaction.
  • Oversee service performance, cost management, and resource allocation to ensure operational and financial goals are met.
  • Drive a unified approach to customer support, ensuring pilots, dealers, and partners receive consistent, proactive, and technically sound assistance.
  • Serve as the senior escalation point for complex or time-sensitive issues, balancing responsiveness with long-term relationship management.
  • Monitor key metrics and feedback to identify trends, root causes, and opportunities to enhance the overall customer experience.
  • Partner with Engineering, Quality, and Manufacturing to maintain FAA Part 145 and AS9110 compliance standards while advancing service innovation.
  • Build and reinforce communication frameworks that provide customers with clear updates and dependable expectations at every stage of service.
  • Drive adoption of tools and systems (ERP, CRM, ticketing) that improve visibility, coordination, and customer insight across the support organization.
WHAT WE'RE LOOKING FOR
Must-Haves
  • Proven experience (5+ years) leading customer-facing service or repair operations, with accountability for both performance outcomes and cost management.
  • Strong knowledge of avionics systems, repair workflows, and FAA Part 145 regulatory requirements.
  • Demonstrated ability to create and sustain customer engagement models that elevate satisfaction, responsiveness, and brand trust.
  • Exceptional communication and leadership skills with the ability to translate complex technical information into clear, confidence-building customer updates.
  • Experience using data, metrics, and customer feedback to drive process improvements and service excellence.
  • Bachelor's degree in aviation, engineering, operations management, or business.
Preferred Experience
  • 10+ years of progressive experience in aviation or aerospace service operations, including at least 5 years in leadership.
  • Advanced degree (MBA or MS in Engineering, Operations, or related discipline).
  • Pilot's license, A&P certificate, or other aviation credentials.
  • Experience with AS9110/AS9100 quality systems, ERP/MRP integrations, or service performance analytics.
  • Background in Lean, Six Sigma, or other continuous improvement frameworks.
Join Us in Elevating the Standard of Support

Apply today to lead the teams, systems, and processes that ensure every Avidyne experience-on the ground or in the air-reflects our promise of Simply Flying.

  • Infrastructure Engineer

    2 weeks ago

    Melbourne, FL, United States L3 Technologies Full time

    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our...

  • Infrastructure Engineer

    2 weeks ago

    Melbourne, FL, United States L3 Technologies Full time

    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our...

  • Registered Nurse

    3 days ago

    Melbourne, FL, United States Health First's Holmes Regional Medical Center Full time

    DetailsClient Name Health First's Holmes Regional Medical Center Job Type Travel Offering Nursing Profession RN Specialty PCU Job ID 34241789 Job Title Registered Nurse - PCU @ Health First Holmes Regional Medical Center Weekly Pay $1867.04 Shift DetailsShift Day - 12x3 - 07AM Scheduled Hours 36 Job Order DetailsStart Date 01/12/2026 End Date 04/13/2026...

  • Student Support Services STEM Adjunct

    3 days ago

    Melbourne, FL, United States Florida Institute of Technology Full time

    The Student Success and Support Center is seeking an Academic Support Services Adjunct Instructor to provide undergraduate academic assistance in STEM disciplines, including courses in Mathematics, Engineering, and related fields. Areas of support may include Calculus, Differential Equations, Physics, Thermodynamics, Statics, Dynamics, and other engineering...

  • Registered Nurse

    2 weeks ago

    Melbourne, FL, United States Health First's Holmes Regional Medical Center Full time

    DetailsClient Name Health First's Holmes Regional Medical Center Job Type Travel Offering Nursing Profession RN Specialty PCU Job ID 34928325 Job Title Registered Nurse - PCU @ Health First Holmes Regional Medical Center Weekly Pay $1867.04 Shift DetailsShift Night - 12x3 - 07PM Scheduled Hours 36 Job Order DetailsStart Date 01/05/2026 End Date 04/06/2026...

  • Registered Nurse

    5 days ago

    Melbourne, FL, United States Health First's Holmes Regional Medical Center Full time

    DetailsClient Name Health First's Holmes Regional Medical Center Job Type Travel Offering Nursing Profession RN Specialty PCU Job ID 34928325 Job Title Registered Nurse - PCU @ Health First Holmes Regional Medical Center Weekly Pay $1867.04 Shift DetailsShift Night - 12x3 - 07PM Scheduled Hours 36 Job Order DetailsStart Date 01/12/2026 End Date 04/13/2026...

  • Store Support

    3 days ago

    Melbourne, FL, United States Home Depot Full time

    Store Support 0430 - VIERA STORE Job Description Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes...

  • Assistant Center Director

    2 weeks ago

    Melbourne, FL, United States The Learning Experience Full time

    Benefits: Child Care Benefit Company parties Competitive salary Dental insurance Employee discounts Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Assistant Directors at The Learning Experience play a vital role in our mission to make a difference in the lives of...

  • Assistant Center Director

    5 days ago

    Melbourne, FL, United States The Learning Experience Full time

    Benefits: Child Care Benefit Company parties Competitive salary Dental insurance Employee discounts Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Assistant Directors at The Learning Experience play a vital role in our mission to make a difference in the lives of...

  • Assistant Center Director

    2 weeks ago

    Melbourne, FL, United States The Learning Experience Full time

    Benefits: Child Care Benefit Company parties Competitive salary Dental insurance Employee discounts Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Assistant Directors at The Learning Experience play a vital role in our mission to make a difference in the lives of...