Account Specialist Job

Account Specialist Job

Location:

Radnor, PA, US

Employment Type: Regular

Category: Customer Service

Posting Date: Nov 3, 2025

Job Summary

The Account Specialist at Bostik Inc. manages the end-to-end sales order process, ensuring customer satisfaction and timely delivery through coordination with supply chain and production teams. This role requires proficiency in SAP, Salesforce, HighRadius, and other systems to handle pricing, order tracking, complaint resolution, and account reconciliation. The specialist supports revenue goals by maintaining accurate records, resolving issues proactively, and adhering to ISO procedures and business unit guidelines. Strong communication, ERP expertise, and customer relationship management are key to success in this position.

Key Responsibilities

• Manage the full sales order lifecycle, including entry, tracking, and fulfillment, ensuring timely and accurate processing within SAP and related systems.

• Provide pricing, availability, and product information to domestic customers, including quoting list prices and applying approved discounts or special arrangements.

• Coordinate with Supply Chain and production teams to align customer needs with inventory availability and delivery schedules.

• Resolve customer issues proactively, including complaints, credits/debits, returns, and residuals using tools like HighRadius and Salesforce.

• Maintain and update ISO documentation and contribute to process improvements and procedure revisions.

• Attend S&OP meetings to stay informed on supply chain changes and communicate impacts to internal teams and customers.

• Support account reconciliation and assist in collection efforts to maintain revenue and working capital targets.

• Build and maintain strong relationships with internal and external customers, understanding order patterns and anticipating needs.

• Ensure compliance with company policies, ISO standards, and relevant legal and environmental regulations.

• Train and support team members, ensuring consistent service levels across all accounts and effective communication during backup coverage.

Required Qualifications/Experience/Education

• Bachelor’s degree

• 3 to 6 years of experience in order management, customer service or related fields

• ERP Experience

• Intermediate Excel skills, including VLOOKUP and pivot tables

• Proficient in Microsoft PowerPoint for presentations and reporting

• Excellent written and verbal communication skills

• Strong problem-solving and decision-making abilities

• Demonstrated ability to manage complex order processes and customer delivery scenarios

• Familiarity with regulatory compliance related to logistics and product delivery (e.g., DOT, NAFTA, Hazmat)

• Ability to work collaboratively across departments and maintain strong customer relationships

• Proven ability to manage high-volume accounts and resolve customer issues efficiently

Preferred Qualifications/Experience/Education

• SAP experience

• SalesForce experience

• HighRadius experience

• Experience attending or contributing to S&OP (Sales & Operations Planning) meetings is a plus

Reporting Structure

This position reports to the Customer Service Manager and will have no direct reports.

Workplace Type

This position will be located at the Arkema Radnor, PA office and is eligible for a hybrid schedule. We require this person to be in the office at least 3 days a week.

Travel Requirements

There is no travel requirements associated with this role

Who we are?Arkema is a world leader inInnovative Materials for a Sustainable Worldwith the ambition to become a pure Specialty Materials player.

We thrive asOne Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €9.5 billion, of which 2.9% allocated to R&D for 1,800 researchers in 17 R&D centers.

If you pursue excellence, love innovation and are inspired by challenges, we encourage you throughwww.arkema.com (https://www.arkema.com/global/en/) to learn more about our values – Solidarity, Performance, Simplicity, Empowerment, and Inclusion – and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.

Changing the world requires the right formula.The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together.What are you made of?

The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire.

Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.

Visit ourLinkedIn (https://www.linkedin.com/company/arkema/) ,Youtube (https://www.youtube.com/watch?v=RoewV6ME3FI) , X (https://twitter.com/i/flow/login?redirect_after_login=%2FArkema_group) , Facebook (https://www.facebook.com/ArkemaGroup) ,Instagram (https://www.instagram.com/Arkemagroup/)

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