Inbound Personal Banker

Space Coast Credit Union (SCCU), the largest state charted credit union in Florida, is looking for an Inbound Personal Banker (Express Service Associate) to join our ONESCCU team at our Miramar Operations Center SCCU has been in business for over 70 years, has over 9 billion dollars in assets and WE ARE GROWING

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

• ONESCCU annual bonus available
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program after 1 year of service
• Hybrid Work Schedule with 2 days in office required

SCCU Team Member financial discounts & perks (save money every month):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat, etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection
• No fee SCCU accounts

**MULTIPLE OPENINGS - We are hiring for multiple Express Services Associate positions**

Position Summary

The Inbound Personal Banker promotes SCCU’s financial products by converting incoming calls from new and existing members into closed sales by providing outstanding service, product and service information, addressing concerns and guiding members to the right fit product.

Inbound Personal Banker Salary Range

• $24.13 - $25.56 base salary plus monthly commission.
• Can earn up to 65k to 70k in the first year.

Inbound Personal Banker Duties & Responsibilities

• Handle incoming member phone calls, conduct loan interviews, assesses member needs, and cross sells other SCCU products and services. Provide fast, friendly, effective service to the members.
• Demonstrate a positive attitude towards all members to increase satisfaction.
• Opens new memberships and looks for opportunities to add-on deposit and loan products for existing members to ensure the retention and profitability of members.
• Analyzes loan applications, credit bureau reports and member account data to match the member to the appropriate product or service and maximize loan and add-on product sales opportunities.
• Enters the loan or new account application in the loan origination system in accordance with required data entry procedures to meet established quality standards. Monitors pipeline to follow up on pending applications, collects required documentation, and keeps members informed throughout the loan/account process.
• Maintains detailed and accurate documentation in all systems of record, including appropriate notes on member interactions and follow-ups.
• Maintains a thorough and current knowledge of SCCU lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes, to provide members with current information. Process loans, mortgages and deposit accounts appropriately.
• Meets established productivity standards to ensure efficiency.
• Attendance and punctuality are essential functions of this job.
• Consistently demonstrates a courteous, tactful and professional approach in dealing with members and internal customers in accordance with established member service standards. Demonstrates concern and respect for others in all interactions and inspires their confidence and trust.
• Demonstrates effective face-to-face communication and telephone interactions, in accordance with established member service standards. Articulates ideas, including written communications in a clear, concise manner.
• Modifies personal style or approach to adjust to changing environments and respond quickly to new situations. Considers new points of view and reorganizes project/work in order to quickly accommodate urgent tasks.
• Consistently demonstrates self-motivation and independent problem-solving skills, requiring only minimal direct supervision to maximize individual productivity and efficiency and attain member satisfaction.
• Proposes enhancements to work methods or procedures to improve process efficiency and/or the quality of results.
• May assist from time to time with the scheduling of loan closings.
• May close the member’s consumer loan when business volumes are required.
• Participates in regular product, system, and compliance training to maintain knowledge of changes in policies, procedures, and product offerings.

Inbound Personal Banker Minimum Qualifications

• Minimum 1 to 3 years prior experience in sales and customer service or consumer loan processing/interviewing. Telephone sales preferred.
• High School plus additional course work gained through attendance at vocational, technical or business school or equivalent experience.
• You must have the ability to obtain CUNA Mutual licensing within the first eight weeks of initial employment. The CUNA Mutual License is required for this position.
• The job requires a high degree of interpersonal skills to deal with a range of complicated problem situations. Interactions involve gaining the agreement of others, active listening, clear communication, empathy, persuasion, confidence, adaptability, patience, relationship building and emotional intelligence.
• Bilingual English/Spanish Preferred

Hours

• Must be available M – F 8:00 am - 7:00 pm, and rotating Saturdays 8:45 am - 3:00 pm

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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