Client Partner

2 weeks ago

Carlsbad, CA, United States Tata Consultancy Services Full time

Role: Client Partner - MedTech & Pharma Location: Carlsbad, CA

Job Description:

The accountability for the Client Partner will include P&L growth, Customer Satisfaction, and Employee Satisfaction. All of sales, delivery, and operations teams for the account will roll up to the CP.
• Define the long-term approach/ plan for the account and execute to the plan with quarterly and monthly KPIs.
• Stakeholder Management - building and managing client relationships at the VP, and CXO level.
• Accountable for quantified targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction
• Work closely with customer-side decision makers for upselling and cross selling all service lines such as Application Development and Maintenance Services, IOT/Digital Engineering, BPO, Data, Analytics & AI, Enterprise Solutions, Infrastructure & cloud.
• Sales and demand generation/capture through rigor in regular review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.
• Define and execute the account specific marketing plan for building new relationships and elevating the TCS brand.
• Build alliance partnerships relevant to the account.
• Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs)
• Manage and escalate (when necessary) to ensure fulfillment of resources to meet the revenue and delivery commitments.
• Identifying and grooming team members into future leaders within the account and beyond.
• Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders.
• Interacting with Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments.

Qualifications:
• Substantial experience in the Med Tech and Pharma domains mandatory. Candidates should have previously worked with Life Science customers in a business development capacity.
• Experience with rapid growth in accounts and experience in global delivery model.
• Prior experience of managing a large P&L in a leadership role is a must.
• Ability to present at senior levels, and executive levels and navigating the multiple layers of organization of the customer.
• Ability to work with different teams in various service lines and functions, across multiple time zones.
• Ability to manage multi-cultural teams.
• Be based in Houston but willing to travel to different client locations in US and abroad.

Salary Range: $147,000 - $203,000

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