Medical Practice Patient Representative
2 weeks ago
Title: Medical Practice Patient Representative (Clerical Assistant) with the NHMP Women's Wellness Department in Norwalk, CT. 40 Hours per week, 8 hours shifts between 7:45am - 5:30pm.
Summary: Support team based care initiative within the scope of practice. Provide clerical and administrative support and coordinate patient care activities for practice operations.
Responsibilities:
1. Collect and ensure accuracy of patient information, including demographics and insurance.
2. Greet patients professionally and communicate pleasantly and effectively.
3. Answer phones, route calls, take messages, convey information, and assure accurate communication in a timely manner.
4. Register, check-in/out, coordinate and schedule appointments and verify patient identity.
5. Assist with pre-visit planning in accordance with WCMG workflows.
6. Ensure patient completes all requires paperwork/forms and verify last office visit prior to acceptance of documents.
7. Process record requests, including copying, billing, charging and recording.
8. Collect co-pays and reconcile payments.
9. Obtain and coordinate record retrieval for all patients.
10. Perform intake and scanning of medical records and other documentation and correspondence.
11. Obtain authorizations and assist scheduling for testing, referrals, surgical procedures, hospital procedures, and hospital admissions.
12. Complete audits and assist with tracking and reporting of information as needed.
13. Act as a super user for clerical functions, including telephone and/or scheduling systems.
14. Present a professional appearance and image.
15. Fulfills all compliance responsibilities related to the position.
16. Performs other duties as assigned.
Other information:
Required: High School Diploma/GED. MS Outlook, MS Excel, Data Entry, Excellent Communication Skills (verbal and written). Minimum Experience: one year Desired: Practice Management System experience, Medical Office experience, Hospital Scheduling.
Salary Range:
$16.0000 - $29.5147 Hourly (Pay per years of relative experience)
EOE, including disability/vets.
Nuvance Health has a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care. Non-acute care is offered through various affiliates.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.
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