Help Desk Technician
4 days ago
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for an Help Desk Technician. The right candidate will be responsible for all IT support activities related to end user hardware, Software and other IT related issues. Includes, but is not limited to imaging systems, working hardware and software tickets, and processing in and out of warranty repairs.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Research and resolve hardware and software application issues
- Document and track the details of the issue, status and resolution, using the help desk tracking application
- Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue
- Administer user accounts for several different computer systems
- Complete work order fully documenting each step of the troubleshooting process
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Aid with division office and corporate moves
- Support special projects
- Work with external vendors
- Ability to work overtime
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