ACCESS SERVICES TECHNICIAN

Number of Available Positions: 3-5

The Warren Hunting Smith Library is establishing a pool of applicants to fill our per diem (part-time) Access Services Technician position. The per diem employee may be filling in for a sick or vacationing worker either during the day or without direct supervision evenings and/or weekends or fulfilling a seasonal need. The candidate(s) will perform selected public services tasks in support of the overall library function.

RESPONSIBILITIES:

• Provides high-quality customer service to a diverse body of students, faculty, staff, and community members either in person, online, or by phone

• Supervises student assistants and reports problems to a supervisor

• Responsible for opening and/or closing the library, depending on the schedule

• Uses the library’s integrated library system for various circulation transactions including but not limited to charging/ discharging library materials and registering community borrowers

• Has a thorough knowledge of library circulation services policies, practices, and procedures

• Assists patrons with directional questions and responds to simple questions regarding the use of Library resources, such as locating items in the online public access catalog, using the Library website to locate information about services, etc.

• Works with other campus units to maintain a safe and supportive environment

• Performs other duties as assigned

Pay rate is $17.01/hour.

• High school-level education

• Excellent verbal communication abilities

• Basic computer proficiency

• Strong customer service orientation; consistently positive, helpful, and resourceful

• Demonstrated awareness of and sensitivity to diverse social, cultural, and economic circumstances

• Highly reliable, flexible, and adaptable work style

• Relevant experience in library services (preferred but not required)

OTHER INFORMATION:

This position is considered as a casual, as-needed (per diem), part-time (less than 20 hours per week), non-benefits-eligible, hourly paid administrative staff position. This position description is not all-inclusive as other tasks or responsibilities may be assigned. Hourly rate: $17.01/ hr

APPLICATION INSTRUCTIONS:

Review of applications will begin immediately and continue until the position is filled. Interested applicants are encouraged to submit a cover letter, resume and the names with contact information of at least three (3) professional references to our application service, Interfolio.

About HWS

A liberal arts and sciences institution, Hobart and William Smith is known for consistent success in preparing students for meaningful lives and fulfilling careers through an outcomes-based focus on their futures. Our nationally ranked faculty are accessible teachers and scholars known for the impact of their research and distinguished by the depth of their mentorship. World challenges are studied in the classroom where critical thinking, problem-solving, and communication skills are honed. In the field, knowledge turns into discovery. In office hours, plans are carefully crafted to tie interests and talents to an academic path that motivates beyond graduation.

Our location in the heart of the Finger Lakes allows faculty, staff and students to live and work collaboratively on the banks of a resource-rich lake. Student-athletes play for 30 varsity teams boasting 24 national titles, including the 2023 and 2024 NCAA DIII Men’s Ice Hockey Championships. With three graduate programs, students can build on their undergraduate degree with a Master of Arts in Higher Education Leadership, Master of Arts in Teaching, or a Master of Science in Management. Together, the experiences and mentorship at HWS prepare students to lead lives of consequence.

The Colleges are an equal employment opportunity employer and prohibit discrimination and harassment in their programs and activities against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity or expression, age, sexual orientation, physical or mental disability, citizenship, genetic information or predisposing genetic characteristics, marital status, familial status, domestic violence victim status, caregiver status, military status, including past, current, or prospective service in the uniformed services, social class, or any other category or characteristic protected by applicable law.