Customer Service Representative

2 weeks ago

Fall River, MA, United States George Patton Assoc, Inc. Full time
Customer Service Representative
Full-Time | Monday-Friday | Hybrid (Onsite Training → Remote)

We're seeking a proactive, people-focused Customer Service Representative to join our team. This role is responsible for delivering exceptional support through accurate order processing, clear communication, and effective problem-solving. You'll interact with customers across phone, chat, and email in a fast-paced, multi-channel environment-helping ensure every customer has a positive experience.

This position begins with two weeks of onsite training, then transitions to remote work with one in-office day per month. Available shifts are 9:00 AM-5:30 PM and 11:30 AM-8:00 PM.

What You'll Do
  • Provide outstanding customer service through phone, online chat, and email.
  • Identify customer needs and offer accurate, helpful information.
  • Resolve product or service issues by diagnosing concerns and offering effective solutions.
  • Process orders and corrections quickly and accurately.
  • Recognize opportunities to upsell or recommend additional services.
  • Maintain and update customer account information.
  • Meet or exceed quality and performance standards.
  • Participate in ongoing training to stay current with products and systems.
  • Support team goals by taking ownership of tasks and seeking opportunities to add value.
  • Perform other duties as assigned.
What You Bring
  • Excellent written and verbal communication skills.
  • Strong attention to detail and solid math skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Positive attitude with initiative and independent thinking.
  • Strong teamwork and collaboration mindset.
  • Customer empathy and a solutions-first approach.
  • Comfort with CRM systems, basic software, and typing skills.
  • Must be fluent in English.
Education & Experience
  • High school diploma or equivalent required.
  • 2+ years of customer service experience.
  • Ability to complete 2 weeks of onsite training and attend monthly in-office days.

If you're motivated, customer-focused, and ready to make an impact, we'd love to have you on our team

  • customer service representative

    2 weeks ago

    Fall River, MA, United States U-Haul Full time

    Location: 1030 Pleasant St, Fall River, Massachusetts 02723 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • customer service representative

    1 week ago

    Fall River, MA, United States U-Haul Full time

    Location: 1030 Pleasant St, Fall River, Massachusetts 02723 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • storage Customer Service Representative

    2 weeks ago

    Fall River, MA, United States U-Haul Full time

    Compensation Range: $16.00 to $18.00 Hourly Location: 110 Lewiston St, Fall River, Massachusetts 02721 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part...

  • Seasonal Customer Service Representative

    2 weeks ago

    Fall River, MA, United States Enterprise Holdings Full time

    Overview The Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an...

  • Seasonal Customer Service Representative

    2 days ago

    Fall River, MA, United States Enterprise Holdings Full time

    Overview The Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an...

  • Seasonal Customer Service Representative

    9 hours ago

    Fall River, MA, United States Enterprise Holdings Full time

    Overview The Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an...

  • Member Services Representative

    2 weeks ago

    Fall River, MA, United States Planet Fitness Full time

    As a Member Services Representative, you will be responsible for creating a positive member experience by providing a superior level of customer service to all Planet Fitness members and guests. You will also be responsible for the maintaining the cleanliness of all areas of the facility to ensure a positive member experience. At Planet Fitness, our members...

  • Member Services Representative

    1 week ago

    Fall River, MA, United States Planet Fitness Full time

    As a Member Services Representative, you will be responsible for creating a positive member experience by providing a superior level of customer service to all Planet Fitness members and guests. You will also be responsible for the maintaining the cleanliness of all areas of the facility to ensure a positive member experience. At Planet Fitness, our members...

  • Part Time Customer Service and Sales Associate

    1 week ago

    Fall River, MA, United States The Hertz Corporation Full time

    The Part Timer Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to...

  • Customer Service Evaluator

    2 weeks ago

    Fall River, MA, United States DATA QUEST INVESTIGATIONS LTD Full time

    Data Quest LTD is seeking independent contractors to patronize businesses as a third-party, unbiased evaluator and report on the Customer Experience (CX). Your feedback enables companies to implement appropriate actions to correct poor customer service before customers become dissatisfied and take their business elsewhere. Join our database to have access to...