IT Helpdesk Specialist
4 days ago
Company Overview:
For three decades, Daversa has built the leading management teams across the most disruptive companies of this generation, focused on serving the global founder and funder community. Having worked alongside tech's top VC and PE firms, Daversa has had the privilege to build over 10,000 consumer and enterprise companies, all of which hold a shared vision: push the throttle on innovation. The company today is an important strategic partner that moves top executives into startup and growth oriented companies.
Workplace Excellence Acknowledgement:
Daversa is honored to be Certified™ by Great Place To Work® for the third consecutive year, reflecting our commitment to creating a positive and inclusive workplace culture. Daversa has been recognized as the 2023 Best Medium Workplace, ranking among the top 20. Additionally, we've secured the 5th spot on the Best Workplaces in Consulting & Professional Services™ List and have been acknowledged as one of the Best Workplaces for Millennials. Our New York office specifically ranks #4 on the list of Best Workplaces in New York, showcasing our commitment to excellence across locations and demographics.
About the role
We're looking for a highly service-oriented IT Helpdesk Specialist to join our growing Internal Systems team in New York. This role is primarily focused on Helpdesk support, with an emphasis on delivering white-glove service to team members across the firm.
You'll be the go-to person for resolving technical issues, setting up new employees, managing IT assets, and ensuring a seamless experience across all our tools and systems. Beyond day-to-day support, you'll also contribute to improving internal workflows-helping us identify opportunities for automation and smarter operations.
What You'll Do
- Deliver exceptional front-line support-in person, via Slack, email, or video-for software, hardware, and system access issues.
- Manage the onboarding and offboarding process end-to-end, ensuring team members are set up smoothly and efficiently.
- Provide white-glove support with a responsive, professional, and solutions-driven approach.
- Support our core IT tools and platforms, including Google Workspace, Slack, Zoom, Airtable, and others.
- Maintain, prepare, and troubleshoot end-user devices (macOS, Windows, mobile) and ensure they meet company standards.
- Track and manage IT inventory, licenses, and access credentials.
- Identify opportunities to automate repeatable tasks using tools like Zapier, Google Apps Script, or lightweight scripting.
- Maintain clear and accessible documentation for recurring processes and internal systems.
- 2+ years of experience in a Helpdesk or IT Support role, preferably in a high-touch, fast-paced environment.
- Strong communication and interpersonal skills, with a natural ability to make users feel supported and confident in your help.
- Solid working knowledge of Google Workspace, Slack, Zoom, and both macOS and Windows platforms.
- Familiarity with SaaS administration and endpoint management.
- A proactive mindset-able to anticipate needs and take initiative on improvements.
- Interest or experience in process automation, scripting, or IT workflow optimization (a plus, not required).
- Bonus: Experience with MDM platforms like Kandji or Jamf, or SSO and identity management tools.
- Be a critical part of a team that keeps the organization running smoothly every day.
- Deliver a level of service that makes internal IT feel like a true partner to the business.
- Get exposure to automation and systems work alongside a forward-thinking IT function.
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