Retail Guest Experience Host

What you'll bring to the team

About the Role

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally daily? Then you have the magic to be Team Merlin at Merlin Entertainments We are currently on the lookout to find fun-loving, enthusiastic individuals to join our Retail Team

As a Team Merlin part-time Retail Host, you will help to create lifelong memorable experiences in our attraction for our guests. You will deliver the highest possible standards of guest service, presentation, and product knowledge and will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment, all while looking to maximize retail sales.

Responsibilities:

• Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.

• Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.

• Maintain a strong sales approach, maximizing sales goal targets.

• Ensure our extended lines are managed in a safe way while still delivering an excellent guest experience.

• Should be comfortable and enjoy speaking to a variety of guests, visitors, and team members.

• Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.

• To follow opening and closing procedures as detailed in the department’s operating plan.

• Responsibility to ensure compliance of Health, Safety & Security within the workplace, including COVID-19 policies, practices, and regulations.

• Position may require standing, bending, kneeling, and reaching repetitively or for extended periods of time.

Qualifications & Experience

About You

• 6 months – 1 year experience working in retail, attractions, entertainment, or customer service-based positions preferred.

• Fun, dynamic, and friendly personality.

• Excellent communication and listening skills with both team members and guests.

• Able to work in areas with loud noises and confined spaces.

• Self-motivated, able to work independently or as part of a team, with strong problem-solving skills to remedy guest questions or concerns.

• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

Benefits

About The Benefits

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.

• Flexible hours.

• 30% discount in the retail store.

• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.

• Competitive 401K.

• Discounts through the Merlin Marketplace Website – on almost anything you buy online.

• FUN working environment and much more

About Us

Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.

Everyone Matters at Merlin.

We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.

Pay Range

From USD $15.00/Hr.

Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/10456/retail-guest-experience-host/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Location (Country-State-City) US-VA-Springfield

Job ID 2025-10456

Employment Type Part-Time

Offer/Contract Type At Will (US Only)

Location Name LEGO Discovery Center Washington

Job Locations US-VA-Springfield