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IT Trainer/Content Developer

2 weeks ago

Atlanta, GA, United States InstantServe LLC Full time
Job Title: IT Trainer/Content Developer

8+ months contract role

HYBRID

Pay Rate: $30.10/hr on W2

Job Summary:

The Client is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville) to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams.

The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidates will engage technical staff to develop training content.

Client highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline.

Core Competencies:

Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.

Content Development: Produces high quality training content quickly with minimal rework.

Communication: Routinely and effectively communicates with Client learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.

Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.

Travel: Able and flexible in travelling to conduct scheduled on-site training.

Responsibilities:

Adheres to the priorities, procedures, objectives, and guidance of their Client Team Leader and IT management.

Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.

Learns and maintains knowledge of Client IT applications to a level sufficient to effectively teach and guide learners in its use and operation.

Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.

Ensures training environments and data are ready prior to training classes.

Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.

Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.

Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.

Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.

Provides an engaging, interactive, and positive learning experience to learners.

Maintains professionalism and order within the classroom to complete course objectives.

Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Send out surveys.

Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.

Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.

Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.

Work Terms and Conditions:

Local candidates only
8 Hour workdays on a fixed schedule (i.e. not a flex-schedule), starting no earlier than 8:00AM Eastern Time, Monday - Friday, 40 hours per week.

Client will reimburse authorized travel expense lodging and meals. Client will reimburse authorized travel use of a personal vehicle. Any travel expenses to start work or relocate to Georgia or will not be reimbursed.

A Client cell phone and laptop will be provided.

Candidates should maintain a valid driver license, be capable of driving/operating a car, and be able to use personal cars for travel. Clients will not provide a vehicle or other transportation for work related travel.

Candidates should be able to stand, stoop, kneel, lift, etc. to set up training rooms, transport course materials.

Requirements:

Microsoft Office and Office 365 applications

BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience

Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support.

Excellent verbal and written English language communication, presentation, and teaching skills

Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes

Work experience in developing role-based end user training content for IT applications/systems

Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts

Adobe Captivate

TechSmith Camtasia

Articulate 360/Storyline

Microsoft Teams

Work experience with maintaining training records within an LMS

Oracle LMS/Workday LMS

Familiarity with ServiceNow