Field Service Engineer

7 days ago

Burlington, VT, United States Phantom Staffing Full time

About the job Field Service Engineer

Key Responsibilities:

  • Pre-scheduled monthly onsite network maintenance and review for clients
  • Network Administration tasks (tasks include network health checks, test backup/restores, antivirus updates, OS service packs, critical updates and server event log reviews and various proactive tasks to keep networks as efficient and stable as possible)
  • Act as an internal Network Administrator, resolve network problems as necessary
  • Complete small Network Projects (day or less) for various clients
  • Provide onsite emergency responses to business down issues
  • Adhere to and innovate processes and procedures to improve service delivery
  • Possess the passion to provide top notch customer service and the desire to create Raving Fans
  • Job may have significant, regional travel, which typically does not require overnight stays
  • Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences
  • Creative and resourceful in developing solutions for client needs
  • Ability to remain composed and confident under stressful conditions
  • Need to work independently in front of clients a majority of the time
Qualifications:
  • Minimum of a two-year college degree or equivalent field experience
  • Proven experience as a Field Service Engineer or similar role.
  • Strong knowledge of networking protocols, desktop hardware, and desktop software systems.
  • Strong analytical and organizational skills
  • Strong communication and interpersonal skills
  • Possess inherent troubleshooting skills
  • Desire to do what it takes to solve technical challenges
  • Practical, hands-on technical experience is a must
  • Valid drivers license and willingness to travel to client sites as needed.
Need to have Skills:
  • Operating Systems:
  • Windows 10 and Windows 11 desktop hardware build experience
  • LAN / WAN / Wireless networking hardware and software technologies
Recommended Skills:
  • Server Operating Systems (Windows 2012, 2016, 2019, 2022)
  • Microsoft Hyper-v 2016,2019,2022
  • VMware vSphere 6.7, 7, 8
  • Veeam Backup & Replication
  • Firewalls, network switching

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