Product Manager I

3 days ago

Doral, FL, United States Axelon Full time
Title: Product Manager I (onsite)
Location: Miami, FL

Job Description:
  • Primary Objective To support backlog management, ticket prioritization, and quality assurance across ResX applications and enhancements, enabling efficient delivery and improved system reliability under a T&M model.
Core Responsibilities:
  • Product Backlog Management
  • Maintain and prioritize the product backlog in collaboration with Princess Client stakeholders.
  • Facilitate backlog grooming sessions and ensure clarity of requirements for development teams.
  • Align ticket prioritization with business impact and delivery timelines.
Ticket Triaging & Coordination:
  • Serve as the initial point of contact for incoming tickets via JIRA, ServiceNow, and email.
  • Triage and assign tickets to appropriate teams (development, support, infrastructure).
  • Monitor ticket queues and ensure timely resolution of incidents and requests. ??
Quality Assurance (QA):
  • Define and execute QA strategies for enhancements and fixes.
  • Conduct functional and regression testing across online, batch, and XML-based applications.
  • Collaborate with developers to validate fixes and ensure production readiness.
  • Document test cases, results, and defects in alignment with client standards.
Stakeholder Engagement:
  • Interface with subject matter experts (SMEs), business users, and application owners to validate requirements and clarify issues.
  • Provide regular updates to project managers and leadership on ticket status, QA outcomes, and delivery progress. ??
Reporting & Metrics:
  • Track and report KPIs and SLAs related to ticket resolution and QA effectiveness.
  • Maintain dashboards and logs for transparency and governance. ??
Tools & Environment:
  • Utilize Power BI, ServiceNow, SQL databases, and VPN connectivity for collaboration.
  • Record time and effort in the PPM tool "Clarity" for work capitalization and prioritization.
Additional Notes:
  • This role operates under a T&M model, with flexibility to scale effort based on ticket volume and evolving priorities.
  • The TPM will support both production and enhancement tasks, with QA responsibilities integrated into the delivery workflow.
  • All software and licenses required for QA and backlog management will be provided or reimbursed by the client.

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