Director, Installation

1 day ago

Tempe, AZ, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

WHAT YOU WILL BE DOING

Wasserman Live seeks a strategic and hands-on Install Director to lead the evolution of our installation capability across all large-format print, event signage, and custom fabrication projects. Based in our Tempe office, this role is responsible for building a scalable, high-performing team that blends experienced installers and install leads with a reliable, vetted subcontractor network. The Install Director will be accountable for delivering safe, high-quality installations nationwide, ensuring projects are delivered on time, on budget, and to brand standards.

This role is pivotal in transforming our delivery model to support growth, margin protection, and operational agility. The ideal candidate is a strong leader, builder, and operator who thrives and a dynamic, high-stakes environment. They will work closely with the leadership team to align installation strategy with broader business objectives and support cross-departmental collaboration.

Responsibilities:


Leadership and Strategy
  • Define and execute a long-term strategy for installation operations, aligned with business growth and margin goals.
  • Lead and mentor the install manager and field leads across multiple geographies.
  • Foster a culture of safety, accountability, and continuous improvement.
  • Lead the transition to a hybrid install model (internal + subcontractor) combining in-house expertise with a strong regional subcontractor network.
  • Lead workforce planning to support peak periods and multi-market activations.
  • Forecast labor capacity and align resourcing with project timelines and complexity.
  • Provide input on pricing models and labor costing strategies to ensure financial viability of install operations.
Subcontractor Management
  • Source, vet, and onboard subcontractors aligned to install types, geographic needs and complexity levels.
  • Establish a subcontractor performance management program, including KPIs and project audits on safety, communication, and workmanship.
  • Maintain vendor records with insurance, certifications and performance.
  • Maintain a dynamic vendor database with certifications, specialties, and performance scorecards.
Execution, Quality Assurance & Risk Management:
  • Coordinate closely with Install Manager, PMs, Solutions, and Production to deliver integrated results.
  • Implement scalable quality assurance processes including on-site supervision, photographic documentation, signoffs, and job closeout procedures.
  • Mitigate install risk by ensuring SOP compliance, site preparedness, and crew qualifications.
  • Participate in post-project reviews to identify lessons learned and opportunities for improvement.
  • Proactively identify potential risks or delays and implement mitigation strategies in real-time.
Process & Technology Optimization:
  • Embed SOPs, checklists, and onboarding materials to standardize practices.
  • Champion the use of digital field documentation, including photo logs, punch lists, and install reports.
  • Use data and field documentation to drive cost and quality improvements.
THE SKILLS AND EXPERIENCE YOU NEED


Qualifications and Experience:
  • 8+ years of experience in installation leadership within large-format print, live event production, and signage.
  • Proven success building and managing large field teams and subcontractor networks.
  • Experience in live events, experiential marketing, production, or creative services involving installations strongly preferred.
  • Familiarity with installation management platforms and documentation tools.
Required Skills and Abilities:
  • Strong understanding of installation types, equipment, certifications, and safety practices.
  • Excellent leadership, mentorship, and team development skills.
  • Strong operational acumen with experience in scheduling, budgeting, and resource planning.
  • Strong communicator and cross-functional collaborator.
  • Bilingual (English/Spanish) is a plus.


Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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