IT Systems

2 weeks ago

Cleveland, OH, United States ACL Digital Full time
IT Systems & Infrastructure Specialist
Cleveland, Ohio (Onsite - Supporting 2 Factories & Office)
12 Months contract and possible conversion into full time ..

About the Role:
We are seeking a hands-on, self-driven IT Specialist to join WLS Stamping at our Cleveland, OH site to manage and support the end-to-end IT needs of our two manufacturing plants and office. This is a solo IT support role, ideal for someone who thrives in a small-company environment and can juggle multiple priorities independently.

Key Responsibilities:
  • End-user support: Troubleshoot hardware/software issues, install new software, assist users with access or system problems.
  • Infrastructure maintenance: Replace and manage desktops, laptops, printers, cabling, routers/switches, etc.
  • Server & backup management: Ensure regular server backups, monitor health, and ensure data recovery readiness.
  • Network administration: Handle LAN/WAN troubleshooting, Wi-Fi support, VPN, phone systems, and internet connectivity.
  • Vendor management: Collaborate tactfully with the current outsourced IT vendor; progressively take over control of systems, passwords, backups, and configurations.
  • System documentation & reporting: Maintain system inventories, passwords, process documentation, and create simple IT operational reports.
  • IT security & compliance: Gradually introduce basic IT hygiene, ensure updates, antivirus, and backup integrity.

Key Skills & Qualifications:
  • 8-10 years of experience in IT support or IT infrastructure in a small to mid-size company setup.
  • Solid hands-on skills with Windows systems, hardware replacement, networking (routers, switches, cabling).
  • Familiarity with backup systems, file servers, and small business security tools.
  • bility to work independently and juggle multiple responsibilities with minimal supervision.
  • Basic scripting or report generation skills (e.g., Excel macros, PowerShell) is a plus.
  • Experience working in manufacturing or industrial environments is desirable.
  • Strong interpersonal and negotiation skills - must be tactful and street-smart in navigating the handover from a controlling IT vendor.

Ideal Candidate Traits:
  • Street-smart, practical thinker, and confident enough to gradually take control from the current outsourced IT vendor.
  • Self-starter, resourceful, and solution oriented.
  • Comfortable being the single point of contact for IT in the organization.

Additional Notes:
  • This is a strategic hire - once internal control is regained from the outsourced vendor, the scope of responsibilities will grow, potentially including more advanced systems and process improvements.
  • Opportunity for permanent role conversion and increased responsibilities over time.

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