Front Desk Supervisor

2 weeks ago

Orlando, FL, United States Rosen Hotels & Resorts Full time
Summary:
The Front Desk Supervisor at Rosen Hotels & Resorts works closely with the Front Office Manager to ensure smooth and efficient day-to-day operations of the Front Desk, adhering to Company Standards They are responsible for providing ongoing coaching, training, and development to the front desk staff The Front Desk Supervisor will also prepare reports, handle special projects, and assist in various assignments as required.

Responsibilities:

  • Assist the Front Office Manager in overseeing and coordinating front desk operations.
  • Provide leadership and guidance to the front desk team, ensuring exceptional guest service.
  • Conduct ongoing coaching and training sessions to enhance the skills of front desk staff.
  • Prepare and maintain accurate reports related to front desk activities and performance.
  • Handle special projects and assignments as directed by the Front Office Manager.
  • Resolve guest issues and complaints promptly and professionally.
  • Ensure compliance with Company Standards for guest check-in, check-out, and reservation procedures.
  • Assist with scheduling and shift planning to maintain adequate front desk coverage.
  • Maintain a positive and professional work environment for the front desk team.
  • Possess a strong understanding of hotel policies and services to effectively communicate with guests and address their inquiries.
  • Comply with the company's drug-free and tobacco/nicotine-free policy.
  • All other duties as assigned.
Experience/Qualifications:
  • Minimum one year of experience in a supervisory role, preferably in hospitality or customer service.
  • Minimum one year of previous hospitality experience required.
  • Strong leadership and communication skills.
  • Ability to train and mentor staff effectively.
  • Excellent problem-solving and conflict-resolution abilities.
  • Strong organizational skills and attention to detail.
  • Knowledge of hotel front desk procedures and systems is preferred.
  • Ability to lift- up to 25 lbs. frequently and up to 50 lbs. infrequently.
  • Must be able to legally work in the USA.
Education and Certification(s)/License(s):
  • High school diploma or equivalent preferred.
Discover Life at Rosen:
Your career is here in our diverse, friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts® in Orlando one of Florida's most respected hospitality companies to work for.

Benefits Our Associates Enjoy:
  • Affordable Health and Dental Insurance
  • On-site Medical Center
  • Competitive Compensation
  • Holiday Pay
  • Birthday Pay
  • Paid Vacation
  • Paid Personal Days
  • Tuition Reimbursement
  • Higher Education Scholarships
  • 401(k) Retirement Savings Plan
  • Childcare Financial Assistance
  • Hospitality and Dining Discounts
  • Family Outreach Center
  • and Many More Benefits


We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.

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