Service Writer

1 week ago

Springfield, IL, United States Landmark Chrysler Jeep FIAT Full time

Service Writer

Landmark Chrysler-Jeep-Fiat, a part of the Landmark Automotive Group of Springfield, IL a leading automotive service provider dedicated to delivering top-quality service and maintenance to our valued customers is looking for a skilled and enthusiastic Automotive Service Writer to join our service team. Stellantis Branded vehicle experience a plus.

Job Description:

As an Automotive Service Writer, you will be the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. You will play a critical role in the service department by managing work orders, communicating with customers, and coordinating with technicians to ensure a smooth workflow.

Key Responsibilities:

  • Greet customers and assess their service needs

  • Prepare detailed work orders and estimates for customers

  • Communicate with technicians to understand and document service issues

  • Provide accurate information and recommendations to customers regarding service and repair options

  • Maintain up-to-date knowledge of automotive services and repair procedures

  • Schedule appointments and manage the service calendar

  • Follow up with customers on the status of their vehicles and any additional repairs needed

  • Ensure customer satisfaction through exceptional service and communication

Qualifications:

  • High school diploma or equivalent; additional automotive training or certifications is a plus

  • Proven experience as an Automotive Service Writer or similar role

  • Excellent communication and interpersonal skills

  • Strong organizational and time management abilities

  • Knowledge of automotive systems and repair procedures

  • Proficiency with computer software and automotive service management systems

  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously

What We Offer:

  • Competitive base salary, excellent commission structure with the potential for $40,000 to $54,000 annually.

  • Health, Dental, Vision and Life Insurance

  • 401(k) with a company match

  • Paid Time Off and Paid Vacation

  • Employee discounts on automotive services and products

  • Ongoing training and development

Landmark Automotive Group is a safe, drug-free workplace culture. We strive to achieve a diverse and inclusive work environment for everyone. We are proud of our participation in Getting Talent Back to Work-2nd Chance Employment. EOE

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