Practice Manager

2 days ago

Buffalo, NY, United States General Physicians PC Full time

#25-1015

Amherst, NY, USA

Job Description

Practice Manager (PM)

Who we are:

General Physician, P.C. is one of WNY's largest and most respected multi-specialty medical groups We are committed to providing comprehensive, high-quality patient-centered care to improve the overall quality of the lives of our patients.

Location: Williamsville Area

What you can expect:

  • Work-Life Balance: Say goodbye to working nights, holidays, and weekends. Most of your work as a Practice Manager work will be done first shift, Monday through Friday

  • Comprehensive Benefits: Medical, dental, vision, and more.

  • Generous PTO: Enjoy your well-deserved time off.

  • 401(K) with 3% Employer Contribution: Secure your financial future.

  • Employee Discounts: Exclusive deals, including Verizon Wireless.

What you will be doing:

The primary purpose of this position is to oversee all aspects of the operational success of the practices.

  • Evaluate and maintain positive a patient experience through feedback, training, and communication

  • Enhance operational effectiveness by emphasizing cost containment without jeopardizing important innovation or quality of care

  • Provide oversight and maintenance of corporate goals, operational and quality standards

  • Partner with the director on the strategic planning and implementation of service line initiatives

  • Monitor staff performance and provide education, training, tools, and support necessary to perform duties

  • Focus on Physician and staff engagement to ensure a positive culture to deliver outstanding patient care

  • Ensure compliance with regulatory agencies governing health care delivery and the rules of accrediting bodies

  • Continually monitor operations, programs, physical properties, and preventative maintenance schedules

  • Ensure the adequate execution of, and compliance with, established policies, procedures, and objectives

  • Review and analyze productivity using information extracted from the EMR system to evaluate efficient management of scheduling, access, and patient flow

  • Identify and execute the management of best practices for optimal effectiveness and efficiency

  • Collaborate with the Revenue Cycle Department as it relates to the billing and collection process

  • Collaborate with Human Resources as it relates to recruitment and selection, performance management, and employee relations

  • Deliver exemplary customer service to provide a positive patient experience across the organization

  • Perform other duties assigned by management.

The education and experience you need:

  • Bachelor's degree in a related field or equivalent work experience required

  • One year of experience in a medical office management role required. Primary care preferred

  • EMR experience required

  • Must function independently and have the ability to work effectively with patients, providers, staff, and other stakeholders

  • Must have personal integrity, be highly responsive, timely, and accurate with follow-up and follow-through.

  • Strong written and verbal communication skills with ability to utilize computer programs; MS Suite experience preferred

  • Effective decision-making, problem solving, and project execution skills; ability to multi-task in a constantly changing environment

  • The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.

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