Inbound Call Agent EntryLevel Customer Service

5 days ago

Charlotte, NC, United States Enterprise Call Center Full time

Job Description

We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.

This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.

Responsibilities:

  • Answer inbound calls and assist customers with questions, concerns, or product/service issues

  • Use provided tools to document and resolve customer needs accurately

  • Follow established protocols for communication and case handling

  • Participate in required certification courses to qualify for client assignments

  • Deliver service in a professional and brand-aligned manner

Maintain performance targets in quality, communication, and efficiency

Qualifications:
Qualifications

  • High school diploma or GED required

  • Must be at least 18 years of age

  • Authorized to work in the United States

  • U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)

  • Strong communication and active listening skills

  • Basic computer knowledge and typing ability

  • Ability to follow detailed instructions and meet performance standards

  • Prior customer service or call center experience is a plus

  • Spanish language skills are a bonus

Additional Information

  • Remote position – no commute

  • Paid training (after client certification)

  • Flexible schedule options

  • Paid time off

  • Career advancement opportunities

  • Access to telehealth benefits

  • All information kept confidential under EEO guidelines

Follow us on Facebook at: https://www.facebook.com/GenesisCallCenter/

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