Universal Banker

2 weeks ago

Lexington, KY, United States Y-12 Federal Credit Union Full time
Reports to: Branch Manager

Supervises: 0(Direct) 0 (Indirect)

Starting Wage: $17.00 per hour

ESSENTIAL FUNCTIONS

1. Assist branch in meeting performance standards monthly in addition to meeting individual performance standards monthly.

2. Interview members and process applications for all types of consumer loans. Review application and documentation for completeness and accuracy according to credit union compliance guidelines.

3. Conduct all member account functions, including processing requests for new services, providing counseling, and cross-selling appropriate credit union products or services to benefit the member and achieve established sales goals.

4. Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.

5. Accurately receive, inspect and verify cash and negotiable instruments for deposit, accept loan payments and a variety of other monetary transactions as directed and in accordance with established policies and procedures. Balance transaction input at the end of each workday.

6. Regular and predictable attendance

7. Perform additional job duties as assigned by the manager.

EDUCATION/ EXPERIENCE
  • A high school education or GED.
  • One year to three years of similar or related experience.
OTHER SKILLS AND ABILITIES
  • Upholds Y12 Federal Credit Union's culture and core values
  • Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
  • Ability to accurately process account entries and transactions, write routine reports and construct basic professional and grammatically correct correspondence.
  • Ability to speak effectively to members and employees of the organization. Ability to read and interpret basic forms and documents, operating and maintenance instructions and procedure manuals.
  • Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions and decimals. Ability to compute rate, ratio and percentages.
  • Ability to apply reasonable understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to deal with problems involving variables in situations.
  • Maintains a positive attitude with employees and members and remains flexible while focused on accepted practices, policy, productivity and effectiveness.
PERFORMANCE MEASUREMENTS:
  • Within established levels of authority, process member's financial transaction, resolve problems, and answer questions regarding Y-12 Federal Credit Union products and services.
  • Actively participate in branch/department and staff meetings in order to maintain awareness of organizational issues and promotional campaigns. Remain current on changes in policies, procedures, compliance and product development.
  • Attend continuing education classes to enhance job knowledge and performance in order to provide exceptional service to internal and external members. Take initiative for personal career development and seek opportunities to learn new skills.
SERVICE STANDARDS:
  • Own the Issue
o Build confidence that you will help through your words and actions.

o Minimize the team/member's effort.
  • Personalize the Experience
o Show that you care about the person and the issue.

o Adapt to the team/member's pace, style, and emotional tone.
  • Be Authentic
o Be genuine.

o Be present in the conversation to avoid sounding mechanical.
  • Understand, then Solve
o Aim for one-call resolution.

o Address the underlying issue vs. just the request.

o Be crystal clear on next steps.
  • Be Curious to Exceed Expectations

o Pick up on cues and clues indicating other needs.

o Engage in conversation to discuss broader needs.

o Help the member access additional resources, products, and services to gain more value.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

May be exposed to mild to moderate stress levels associated with the performance of the job duties as described.

We are an EEO Employer

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

  • Universal Banker

    4 days ago

    Lexington, KY, United States Republic Bank Limited Full time

    Description "Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job!" Starting Rate: $20.00 hourly About Republic Bank Republic Bank's values are built upon making an IMPACT for our clients, our...

  • Regional Banker/Teller

    7 days ago

    Lexington, KY, United States PNC Financial Services Group Full time

    Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Regional Banker/Teller

    2 hours ago

    Lexington, KY, United States PNC Financial Services Group Full time

    Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Universal Banker, Lexington

    2 weeks ago

    Lexington, Oregon, United States North American Savings Bank (NASB) Full time

    Universal Banker, Lexington   $500 Sign-On Bonus Opportunity Available   Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life.   We are currently looking for a Universal Banker to join...

  • Universal Banker

    4 days ago

    Lexington, MA, United States Brookline Bank Full time

    About Brookline Bank Since 1871, Brookline Bank, a division of Beacon Bank & Trust, has built a legacy of consistent financial strength, trust, outstanding banking services, and strong customer relationships. Today, we have 28 branches that deliver an expanding array of valuable banking and financial services geared to helping individuals and businesses...

  • Universal Banker

    6 days ago

    Lexington, MA, United States Bank Rhode Island Full time

    About Brookline Bank Since 1871, Brookline Bank, a division of Beacon Bank & Trust, has built a legacy of consistent financial strength, trust, outstanding banking services, and strong customer relationships. Today, we have 28 branches that deliver an expanding array of valuable banking and financial services geared to helping individuals and businesses...

  • Universal Banker

    3 weeks ago

    Lexington, United States Republic Bank & Trust Co Full time

    Universal Banker - Tates CreekThe Universal Banker is responsible for providing efficient, professional, and quality customer service to all Republic Bank & Trust Company clients. This position is also responsible for selling business and consumer deposit products. Additionally, this position must deliver a high level of service by opening and closing...

  • Universal Banker

    3 weeks ago

    Lexington, United States Kentucky Staffing Full time

    Universal BankerRepublic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job! Starting Rate: $20.00 hourlyRepublic Bank's values are built upon making an IMPACT for our clients, our associates and the...

  • Universal Banker

    3 weeks ago

    Lexington, United States KY Staffing Full time

    Universal BankerRepublic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job! Starting rate: $20.00 hourly.Republic Bank's values are built upon making an IMPACT for our clients, our associates and...

  • Universal Banker II

    4 weeks ago

    Lexington, United States Kentucky Staffing Full time

    Join Peoples BankThinking of changing jobs or starting your career at a growing company with an award-winning culture? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients...

  • Relationship Banker II

    2 weeks ago

    Lexington, United States Field & Main Bank Full time

    Relationship Banker II Relationship Banker II DEPARTMENT: Deposit Administration-Retail Department REPORTS TO: Assistant Banking Center Manager/Banking Center Manager SUPERVISES: None FLSA: Non Exempt STATUS: Full Time EEO Classification: 5 Administrative Support Workers JOB GRADE: G HOURS: Regular full-time 40 hours. Saturday rotation required. SUMMARY:...

  • Senior Personal Banker

    2 weeks ago

    Lexington, United States Field & Main Bank Full time

    Relationship Banker II Relationship Banker II DEPARTMENT: Deposit Administration-Retail Department REPORTS TO: Assistant Banking Center Manager/Banking Center Manager SUPERVISES: None FLSA: Non Exempt STATUS: Full Time EEO Classification: 5 Administrative Support Workers JOB GRADE: G HOURS: Regular full-time 40 hours. Saturday rotation required. SUMMARY:...

  • Relationship Banker II

    2 weeks ago

    Lexington, United States Field & Main Bank Full time

    Relationship Banker II Relationship Banker II DEPARTMENT: Deposit Administration-Retail Department REPORTS TO: Assistant Banking Center Manager/Banking Center Manager SUPERVISES: None FLSA: Non Exempt STATUS: Full Time EEO Classification: 5 Administrative Support Workers JOB GRADE: G HOURS: Regular full-time 40 hours. Saturday rotation required. SUMMARY:...