IT Product Manager Sr

7 days ago

Oklahoma City, OK, United States INTEGRIS Health Full time
Job Description

INTEGRIS Health Two Corporate Plaza Bldg., Oklahoma's largest not-for-profit health system has a great opportunity for an IT Product Manager Sr. - Change and Incident Mgmt. in Oklahoma City, OK.In this position, you'll be a part of our IT Project Management team providing exceptional work supporting the INTEGRIS Health caregivers and the community at large.If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.

The IT Product Manager leverages an agile process and mindset to deliver business value for our stakeholders. Works with customer stakeholders to understand their needs, define a program vision and roadmap of features. Assists the customer stakeholders in building good business cases for feature requests so that the IT Governance Committee can appropriately prioritize. INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

Responsibilities

The IT Product Manager (Product Manager) responsibilities include, but are not limited to, the following:
  • Defines Program vision, user personas and roadmap (contribute to longer term - 2 -5 year - product roadmap
  • Understands the budget parameters, strategic themes to guide/manage their strategic direction of the solution
  • Understands customer needs, defines Features, determines success criteria (performance measurement), and validate solutions
  • Assess the business impact of different solutions, and the tradeoffs between business/customer needs, technology requirements and costs
  • Translates Epics into Features, manages and prioritizes the flow of work through Program Kanban and prioritizes Program backlog
  • Facilitates process mapping, gap analysis, and data flow to help assess business implications of feature, tool, or platform.
  • Possess in depth knowledge of the relationship between business processes and the product supported
  • Analyzes and communicates success, performance, time to market, quality, partner health and team engagement metrics to stakeholders
  • Partners with Architects to conduct Technology Assessments
  • Analyzes the customer needs, understands the team's work and plan for capacity/priority in program backlog.
  • Assists with business case development and budget/cost estimations with customer stakeholders
  • The Product Manager reports to the Vice President Information Technology This position may have additional or varied physical demand and/or respiratory fit test requirements.
  • Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Normal office setting with periods of moderate stress. Must be able to prioritize and manage multiple projects/deadlines at one time.
Qualifications
  • Bachelor's degree in information systems or related field, in lieu of Bachelor's Degree, 4 years of work experience in information systems or a related field.
  • Strong communication, facilitation, presentation and leadership capabilities
  • 5 years of Agile experience is strongly preferred
  • Scaled Agile Framework (SAFe) experience is strongly preferred
  • Experience with the business case development preferred
  • In applicable work group: Licensed candidates must possess and maintain active licensure in accordance with Oklahoma State law
Preferred Experience/Skills:
  • ServiceNow Change Management, Incident & Problem modules (or equivalent ITSM), CMDB/KEDB administration
  • Executive communication, crisis decision-making, strategic prioritization, stakeholder empathy. Proficiency in Microsoft Office Suite
  • Define and monitor KPIs and Continual Service Improvement (CSI) objectives for Incident and Problem Management; produce executive dashboards and service reports on process health, risks, and improvement plans

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